Customer Experience Lead

Owning the customer journey post-sale, the full-time Customer Experience & Product Success Lead will manage onboarding, product adoption, and ongoing support for educators and school districts while working remotely. Key responsibilities Facilitate onboarding and ensure product adoption for teachers and school leaders Act as a liaison between customers and Product/Engineering teams to relay feedback and enhance product offerings Develop and improve support resources to enhance the customer experience Required qualifications Bachelor's degree or equivalent experience 3-6 years of experience in customer success or support within a SaaS environment Strong written communication skills for explaining software functionality to non-technical users Experience using SaaS platforms and help desk tools Customer-first mindset with a commitment to high-quality user experiences