Customer Experience Lead
Virtual Vocations Inc
Owning the customer journey post-sale, the full-time Customer Experience & Product Success Lead will manage onboarding, product adoption, and ongoing support for educators and school districts while working remotely. Key responsibilities Facilitate onboarding and ensure product adoption for teachers and school leaders Act as a liaison between customers and Product/Engineering teams to relay feedback and enhance product offerings Develop and improve support resources to enhance the customer experience Required qualifications Bachelor's degree or equivalent experience 3-6 years of experience in customer success or support within a SaaS environment Strong written communication skills for explaining software functionality to non-technical users Experience using SaaS platforms and help desk tools Customer-first mindset with a commitment to high-quality user experiences
Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the Customer Experience Lead in United States vacancy
- ...details that could make it obvious which client it is for: Customer Service Supervisor / Team Lead We are seeking a motivated and hands-on Customer... ...internal departments to deliver a positive customer experience. Responsibilities Lead, coach, and support a...SuggestedFull timeTemporary workWork at officeLocal area
LHH
Montvale, NJ19 hours ago $95.5k - $177.3k
...pool products and more, our 9,000 global employees serve customers in more than 150 countries, working to help create a better... ...sustainable water solutions.We have an opportunity for a Customer Experience Excellence Lead to join our Bishop Woods, WI team. You will drive...SuggestedFull timePentair
Brookfield, WI5 days ago$90k - $130k
Cleveland, OhioCustomer Success - Customer Success Managers /Full-Time /On-siteShape the... ...Search. About BrightEdge BrightEdge is a leading enterprise SEO and content performance platform... ..., and deliver world-class customer experiences.If you love mentoring and developing...SuggestedFull timeBrightEdge
Cleveland, OH6 days ago$89.6k - $149.3k
Overview:The Office of the Customer Strategy & Business Performance position serves as a... ...reporting.Business Review LeadershipOwn and lead the monthly business review process... ...prioritization AI use cases that improve customer experience, employee productivity, decision-making,...SuggestedFull timeWork experience placementWork at officeM&T Bank
Baltimore, MD2 days ago$140k - $160k
...the future of commerce by bringing brands and customers closer together.About The Role:As a Customer Strategy Lead, you will bring world-class insights to your clients... ...continuously enhance our products and customer experience. This is a hybrid role based in Seattle (4 days...SuggestedTemporary workWork at officeImmediate startStackline
Seattle, WA2 days ago- ...about delivering exceptional service to our customers and clients. As a rapidly growing... ...commitment to providing outstanding customer experience and supporting our clients as they grow... ...for a Community & Customer Experience Lead who will own two closely connected areas...Remote workWork from home
Peak Support LLC
Cambridge, MA14 days ago $16 per hour
...A leading off-price retailer seeks a Customer Experience Leader in Jacksonville, IL. This role involves overseeing a team to ensure outstanding customer service and promote loyalty programs. Applicants should have at least one year of retail experience and six months...Hourly payThe TJX Companies , Inc.
Jacksonville, IL4 days ago- A leading customer service solutions company is seeking a Customer Service Manager to oversee a remote team during a product launch. You... ..., optimize support workflows, and ensure excellent customer experiences. The ideal candidate has over 2 years of experience in a management...Remote work
OperationsArmy
Jacksonville, FL4 days ago - ...Business Partners to export specialists - create braggingly happy customers spanning national accounts, independent and chain grocers, e-... ...all Food Safety and Cleaning Expectations Follow Guest Experience Guidelines May be assigned tasks in other departments...Immediate startVisa sponsorshipWork visaShift work
SpartanNash
Charlevoix, MI1 day ago - ...Job Description: Esper is looking for an experienced Customer Success Lead to serve as a long-term partner to our customers. The customer... ...scalable organization with clear ownership, consistent customer experiences, and predictable retention outcomes. You’ll be accountable...Temporary workWork at officeRemote workFlexible hours
GTMnow
Eastern, KY19 hours ago $26 - $28 per hour
...Customer Service Team Lead (Remote: open to TX/ID/NV Residents) Customer Service Team Lead (Remote: open to TX/ID/NV Residents) Get AI-powered... ...and inspiration, we deliver an engaging customer experience from a vast yet curated offering totaling over 45,000 apparel...Hourly pay16 hoursFull timePart timeRemote workWork from homeFlexible hoursShift workWeekend workREVOLVE
United States4 days ago- ...Burlington Stores, Inc. in Lawrenceville is seeking a Full-Time Customer Experience Lead to drive front-end operations and deliver a positive shopping experience. You will help lead and coach associates, ensure smooth checkout flow, and maintain an organized, well-stocked...Full time
Burlington Stores
Lawrenceville, GA3 days ago - ...Food Lion in Ladson, SC is hiring for a part-time Front End Associate to provide fast, friendly service and support customer transactions at the front end. You will greet customers, handle payments, restock and maintain a clean front-end area, and assist with To-Go orders...Part time
Food Lion
Ladson, Dorchester County, SC19 hours ago - ...Food Lion in Charleston, SC is seeking a friendly Front End Associate to provide fast, accurate service at the register and assist customers with their shopping. You will greet customers, handle payments, bag groceries, and support the front-end area to maintain a...
Food Lion
Charleston, SC1 day ago $80k - $90k
...challenges. This role is for you if: you’re a passionate Customer Success professional, with natural leadership skills, driven... ...to when things get tricky. • 4+ years of customer-facing experience (support, success, or similar), including handling escalations...Full timeWork at officeBluebird
Denver, CO3 hours ago- ...Leading a team of Customer Experience Agents in a full-time remote capacity, the Customer Experience Team Lead will drive performance against service level agreements, coach team members, and resolve complex customer issues in a fast-paced FinTech environment. Key responsibilities...Full timeRemote work
Virtual Vocations Inc
United States2 days ago - ...Front End Associate to deliver fast, friendly service and assist customers at the checkout and service areas. You will greet customers,... ...front-end operations to maintain a clean, efficient shopping experience. The role emphasizes teamwork, accurate cash handling, and adherence...
Food Lion
Centennial, CO19 hours ago - ...collaboratively with our clients to develop custom solutions and technology products that... ...ZS. What you'll do: Customer Success Lead On the Zaidyn Commercialization team... ...What you’ll bring: Minimum 5 years of experience in customer success, account management,...Work at officeLocal areaWork from homeWorldwideFlexible hours
ZS Associates
Eastern, KY19 hours ago - ...Providing real-time support and coaching, the full-time Customer Service Team Lead will manage a pod of Tier 1 and Tier 2 representatives in a... ...bachelor's degree preferred 1.5-2+ years of customer service experience in a healthcare or comparable contact center Demonstrated...Full timeRemote work
Virtual Vocations Inc
United States4 days ago - ...Motivating and guiding a team in a fast-paced remote environment, the full-time Customer Experience Center Lead will monitor performance, conduct training, and enhance patient experiences by ensuring agents deliver exceptional service. Key responsibilities Trains, monitors...Full timeRemote work
Virtual Vocations Inc
United States1 day ago - ...Burlington Stores, Inc. in College Park, GA is seeking a Full-Time Customer Experience Lead to drive front-end operations, support associates, and ensure the sales floor is organized and ready to serve customers. This hands-on leadership role requires strong communication...Full timeNight shift
Burlington
College Park, GA19 hours ago $120k - $170k
...SnapMagic, the leading platform for electrical engineers, is revolutionizing electronics... ...What You’ll Do As a pivotal member of our Customer Success team, you’ll be at the forefront... ...effectively. Requirements 3+ years of experience in a customer-facing role, preferably in...Work at officeFlexible hours3 days per weekSnapMagic
San Jose, CA1 day ago- ...Customer Success Lead Cambio is growing rapidly and looking for a Customer Success Lead to build and head our best-in-class customer success... ...Cambio's Customer Success Lead, you will own the end-to-end experience for our enterprise real estate customers. You will be...
Cambio
San Francisco, CA2 days ago $23.35 per hour
...transforming homes worldwide. With our customer base continuously growing, we are expanding... ...Ashley The Local Customer Success (LCS) Lead is a frontline operational leader who... ...satisfaction. Coach and support Customer Experience Representatives through escalated issues...Hourly payWork at officeLocal areaWorldwideShift workWeekend workAshley Furniture Industries Inc
Romeoville, IL2 days ago$33 - $38 per hour
...Customer Service Team Lead - Bilingual Pay from $33 to $38 per hour with significant growth and earning potential! Kenosha Branch 12355... ...solvers and deliver the fast, friendly and customer-focused experience our customers love. Careers Packed with Potential....Hourly payLocal areaUline
Wisconsin19 hours ago- # Customer Success LeaddscoutRemoteUnited StatesCustomer Support & SuccessPosted Sep 11,... ...team and would love for you to join us. Lead Research Advisor, Mid-Market (Austin or... ...improvements to the platform and overall user experience. The Lead Research Advisor position is...Work experience placementLocal areaRemote workFlexible hoursShift work
Coinscapture
Brooklyn, NY3 days ago $80k - $94k
...markets, we pride ourselves on delivering premium quality, reliable service, and ongoing innovation to our customers. ROLE OUTLINE The Customer Experience Team Lead is responsible for the supervision of their local Customer Experience Representatives, production...Temporary workWork experience placementWork at officeLocal areaFlexible hoursBlueScope Coated Products
Rancho Cucamonga, CA19 hours ago- ...on to a must-have advantage that enhances the entire trip experience. Faye’s whole-trip protection, coupled with its... ...count. What We’re Looking For We’re looking for a Customer Experience Team Lead to manage and mentor a team of agents in our Richmond, Virginia...Work at officeImmediate startShift work
Faye Stg
Richmond, VA19 hours ago - ...IKEA busca un/a Team Leader de Customer Relations para las tiendas de Santo Domingo y Puerto Rico, que coordine al equipo, garantice una experiencia de cliente de alta calidad y gestione incidencias siguiendo los estándares de la Customer Academy. El rol requiere liderazgo...
IKEA
Brooklyn, NY19 hours ago - ...work this way, and at Corridor, we are leading the way on secure development as the rest... ...a $25M Series A led by Felicis and our customers include ElevenLabs, Lovable, Mercor, and... ...the playbooks, processes, and customer experience that will scale as we grow. This is a highly...Work at office3 days per week
Corridor
San Francisco, CA7 hours ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Experience Lead. Be the first to apply!
Related searches
- customer operations coordinator United States
- customer experience team leader United States
- customer success coordinator United States
- customer service coordinator United States
- customer service team manager United States
- customer service project coordinator United States
- customer project coordinator United States
- customer service team lead United States
- customer experience lead United States
- customer success team lead United States