Dispatcher

Join Our Team as a Dispatcher

Tired of always feeling like a number? Ever wanted to work with a leadership team that has your back? Do you wish you were valued so much by what you already bring to the table that an owner would in turn invest in your future and provide you with a better opportunity? If you do, give Lloyd's a chance to show you why we are different, and quite simply, better than any other place to work. Let's face it, our industry is a grind. Sometimes the days are too short. Sometimes the days are too long. But at the end of every day we believe that if you are supported and valued you will always be ready to come back to work tomorrow.

We are looking for a rock solid dispatcher to join our growing team. We offer competitive pay, generous time off, unmatched support, a family atmosphere, and more fun than you can have anywhere else. If you are awesome, and want to work for an awesome company, apply now!

Perks & Benefits

• Retirement-3% company match
• PTO, Vacation & Sick Pay
  • 0-2 years 1 week PTO/Vacation and 40hrs sick pay.
  • 3-5 years 2 weeks PTO/Vacation 1 week sick pay
  • 5+ years 3 weeks PTO/Vacation and 1 week sick pay
• Paid holidays after 3 months of employment including New Years Day, Good Friday, Memorial Day, July 4th, Labor Day, Thanksgiving and Christmas
• Your birthday off paid!
• Full company workers compensation insurance protection
• Company breakfast 2x a week
• Free drinks
• Spiffs/Bonus pay on top of hourly pay
• Company provided uniforms and shoe covers
• Weekly payroll
• Incentive and training trips
• Rewards & contests
• Company provided tech including iPad & iPhone
• Company paid haircuts for technicians
• Paid training, classes, tuition and books with a 2 year payback agreement.
• Health insurance, company pays 90%
• Dental & Vision insurance
• Life insurance
• Accident insurance
• Company paid long & short term disability
• Free Golfing at Woodbury Golf Course under our membership.

Job Description

The Dispatcher supports the day-to-day operations of the company by efficiently scheduling and dispatching technicians to calls. This role requires the dispatcher to think critically to ensure they are dispatching the best fit technician for the call.

Responsibilities

• Dispatch all service calls to ensure maximum scheduling efficiency without compromising client satisfaction.
• Manage the dispatch board to keep field personnel on the move and generate revenue. Make every effort to compress call scheduling effectively and maximize productivity.
• Notify clients ahead of time without fail if the technician is not going to arrive at their home within the scheduled time window and re-scheduling the time at the client's convenience.
• Communicate with the Purchasing and Warehouse Coordinator to help arrange efficient delivery of parts to the technicians.
• Debrief technicians after each call and insist that all employees collect payment immediately after each job is completed.

Qualifications

• High school diploma/GED required, associates degree preferred
• Self-starter, reliable, flexibility with hours
• Telephone etiquette and working knowledge of computers a must
• Excellent communication and customer service skills
• Ability to manage multiple priorities in a fast paced environment
• Valid driver's license
• Ability to pass a background check
• Ability to pass a drug screening for all illegal substances in Vermont.

Hourly range $20.00 to $28.00 per hour

Work location: In person. Must reliably commute to Montpelier, VT 05602.