Hotel Front Desk: Guest Experience Specialist
Murrieta Hot Springs Resort
Welcome to the newly renovated Omaha Marriott located in the affluent Regency Business Park at the intersection of Interstate 680 and West Dodge Road. Our Heartwood Restaurant & Lounge offers breakfast, lunch and dinner. Nearby businesses include: TD Ameritrade, HDR, West Corp., Jet Linx, Citigroup, PWC, NTT, Cox Media, First Data, UNO.
Job Description
What you will be doing
- Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
- Promptly, accurately and efficiently know how and where to post all charges.
- Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
- Accurately manage credit card information from guests for payment of hotel charges.
- Review any reservations with special requests and work to block rooms accordingly.
- Have knowledge of hotel rates, discounts and how to handle each.
- Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.
Location
Requirements
What we are looking for
- Be guest focused, and a problem solver.
- May be required to work varying schedules to include nights, weekends, and holidays
- Someone who enjoys working as and being part of a team that provides great experiences for our guests!
Status
Part-time
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#J-18808-LjbffrVacancy posted 5 days ago
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