Data & Voice Technician

Data & Voice Technician City: Logan Campus Posted Date: 14 hours ago (9/26/2026 6:42 PM) Requisition ID: 2026-10765 # of Openings: 1 Job Locations: US-UT-Logan Category (Portal Searching): Information Technology Position Type: Benefited Full-Time Job Classification: Non-Exempt Percent of Time or Hours per Week: 40 hours per week College: Finance & Administrative Service Department: Information Technology Advertised Salary: Commensurate based on experience plus excellent benefits Telework Eligible: No Overview The Data and Voice Technician (will be hired at the Telecommunications Tech level or Sr. level) will perform and fully document IT infrastructure "Moves, Adds, and Changes" to meet contractor, student, faculty, and staff needs for voice and data connections, including telephone handsets, and edge data infrastructure. Work independently on assigned projects, including but not limited to warehouse duties, material auditing, uninterruptible power supply installation and maintenance as well as utility locating as needed. Work with clients and customers. Maintain and organize flow of materials and work area. Complete work orders as assigned through the IT Service Desk, Team Manager, and/or Project Managers. Responsibilities Data & Voice Technician Responsibilities: Perform Moves, Adds, and Changes, as assigned, to end user voice and data services with minimal disruption to user and departmental functionality. This includes telephone handsets, and USU physical data connections and other items as assigned. Provide basic infrastructure technical consultation and advisement for customers pertaining to moves, adds, and changes of physical data connections and telephone service. Identify and recommend move, add, and change process and procedure improvements to the Team Manager and IT Administration. Perform edge data switch installation and cross connects as assigned. Troubleshoot problems regarding end user voice (including handset and voicemail) and basic data connection services. Troubleshoot and replace telephones and telephone accessories. Monitor and review inventory levels by physical count, record keeping and/or visual inspection to identify need for purchasing materials, equipment or supplies. Install Outside Plant copper/fiber optic cabling. Fusion Spicing/Termination of fiber optic cable Install security cameras, wireless access point and UPS systems. UPS installation and maintenance Utility locating campus wide, Statewide. Warehouse duties as assigned. IT Infrastructure Mapping and Documentation: Ensure that infrastructure records for voice and data system cable and equipment are accurate and up to date. Maintain accurate wire management records of voice station equipment and cable pair assignments. This requires an in-depth knowledge of existing campus infrastructure including tunnels, maintenance holes, fiber optic cabling, copper cabling and node sites. Maintain up-to-date geographical information regarding location of utilities, including development of systems and procedures to facilitate those processes for the organization. Gain in-depth knowledge of existing campus infrastructure including tunnels, maintenance holes, fiber optic cabling, copper cabling and node sites. Daily monitoring and mapping of new and relocated IT infrastructure. This job description has been designed to indicate the general nature and level of work performed. It is not intended to be an exhaustive list of all responsibilities, duties and skills required of employees assigned to the job. Qualifications Minimum Qualifications: Telecommunications Technician: Three years of experience; or an associate degree/technical training in a related field plus one year of experience. Telecommunications Technician Sr: Six years of experience; or an associate degree/technical training in a related field plus four years of experience; or a bachelors degree plus two years of experience Preferred Qualifications: Prior USU experience. Knowledge of USU policies and procedures. BICSI, NEC or other standards/best-practice installer-level certifications. Knowledge, Skills, and Abilities: Demonstrated ability to solve problems, work well under pressure, manage multiple/routine tasks simultaneously, take initiative within project scope, maintain confidentiality, and work with little supervision. Basic computer skills (Data Entry, Word, Excel, Outlook, Internet). Demonstrated capacity for exceptional interpersonal, organizational, and communication skills (verbal and written). Attention to detail and follow up. Willingness to undertake any necessary training needed to perform job functions or to enhance performance. Experience performing data and voice moves adds and changes. Ability to learn new systems. Ability to work well with other technical staff in a team environment. Ability to train others, both non-technical end-users and technical staff. Excellent customer service skills. Ability to complete work orders in an effective and timely manner. Strong, established track record of exceptional customer service. Required Documents Along with the online application, please attach: Resume to be uploaded at the beginning of your application in the Candidate Profile under “Resume/CV” Cover letter to be typed/pasted at the end of your application **Document size may not exceed 10 MB.** Advertised Salary Commensurate based on experience plus excellent benefits ADA The position requires considerable physical activity. Employees must have sufficient strength to perform the duties and responsibilities of the position including heavy lifting (50 pounds) and/or pushing and pulling of heavy objects. Employees must be prepared to assume uncomfortable positions such as crawling, kneeling, and squatting. Additionally, the work environment can include confined or narrow spaces. Employees must adhere to safety precautions and may be required to use protective equipment. University Highlights Founded in 1888, Utah State University is Utah’s premier land‑grant, public service university. As an R1 research institution, Utah State is dedicated to advancing knowledge and serving the public good through innovative research and scholarly activities that are grounded in reciprocal engagement with local, regional, and global communities. USU prepares students to be active, civically engaged leaders who are prepared to address critical societal challenges. Dedicated to providing a high‑quality and affordable education, USU remains a leader in research, discovery, and public impact. USU enrolls over 29,800 students, both online and in person at locations throughout the state. Utah State’s 30 locations include a main campus in Logan, Utah, residential campuses in Price and Blanding, and six additional statewide campuses, along with education centers serving every county. USU educates students from all 50 states and more than 80 countries. For over 100 years, USU Extension has served and engaged Utahns, serving every county in the state. Competing at the NCAA Division I level in 16 sports, USU is a proud member of the Pac‑12 Conference, officially joining on July 1, 2026. The Aggies capped a historic final season in the Mountain West by capturing nine combined regular‑season and tournament titles in 2025–26, with five teams advancing to postseason play. This tradition of excellence extends to the classroom, where 232 student‑athletes earned academic honors, and to the community, where USU ranked second nationally in Division I service hours, with nine teams placing in the top 10 for community service. 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