Veterinary Practice Manager

Description


Position at Crystal Springs Pet Hospital


Veterinary Practice Manager

Crystal Springs Pet Hospital - San Mateo, CA

Crystal Springs Pet Hospital is seeking an experienced and people-focused Practice Manager to lead hospital operations and support a high-performing veterinary team. This role is essential in shaping our culture, driving operational excellence, and ensuring an exceptional experience for both clients and patients.

We're looking for a collaborative, solutions-oriented leader who thrives in a fast-paced environment and is passionate about building strong teams, developing talent, and creating a positive, inclusive workplace.

What You'll Do

• Partner with the Medical Director to lead hospital operations, ensuring high-quality care, exceptional client experience, and strong financial performance
• Lead, coach, and develop a team of 15+ team members, including hiring, onboarding, performance management, and career development
• Champion an "unmatched" client experience through team training, client communication, and resolution of concerns
• Oversee scheduling for DVMs and staff to ensure appropriate coverage, efficiency, and proactive PTO/CE planning
• Identify operational challenges and implement solutions to improve workflow, productivity, and team effectiveness
• Collaborate with leadership to drive hospital performance, including revenue growth, labor management, and KPI tracking
• Support budgeting, financial planning, and ongoing performance review using hospital reporting tools
• Ensure compliance with hospital policies, employment practices, and operational standards
• Maintain strong communication across hospital leadership, team members, and support partners
• Oversee inventory, cost of goods, and purchasing processes in partnership with operations support teams

What We're Looking For

• 3+ years of experience managing operations in a veterinary hospital (or similar healthcare setting)
• Strong leadership skills with a passion for team development and culture-building
• Experience with HR systems (HRIS, ATS) and performance management
• Solid understanding of financials, including budgeting, reporting, and KPIs
• Excellent communication skills with the ability to adapt messaging to different audiences
• Highly organized with strong time management and problem-solving abilities
• Proficiency with computers and practice management systems

Preferred Qualifications:

• Bachelor's degree in Business Management or related field (or equivalent experience)
• RVT, CVPM, SHRM-CP, MBA, or similar credentials

Compensation & Benefits

Salary: $80,000 - $110,000 annually (based on experience) + bonus opportunity

Benefits Include:

• Medical coverage options, including Kaiser (CA residents)
• Dental insurance (including a 100% employer-paid premium option)
• Vision insurance options
• 401(k) with company match (100% match up to 3%, plus 4% match on 5% contributions; eligible after 6 months)
• Flexible Spending Account (FSA), Health Savings Account (HSA), or Health Reimbursement Account (HRA) options
• Employer-paid Short-Term Disability and Life Insurance
• Optional Long-Term Disability and additional voluntary benefits
• Progyny fertility and family-building support
• Employee Assistance Program (Headspace)
• Digital musculoskeletal support program
• DailyPay (on-demand pay access)
• Referral bonus program
• Paid time off (inclusive of vacation, sick, and personal time)
• Employee pet care discounts

About Us

At Crystal Springs Pet Hospital, we are proud to serve the San Mateo community with compassionate, high-quality veterinary care. Our team is dedicated to creating a welcoming, supportive environment for pets and their families while also fostering a workplace where team members feel valued, respected, and empowered.

Crystal Springs Pet Hospital is a proud United Veterinary Care partner hospital. United Veterinary Care supports the unique culture and individuality of each partner hospital while empowering teams to provide exceptional patient care. Our shared goal is to create sustainable, fulfilling careers in veterinary medicine while delivering best-in-class service to the communities we serve.

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