Tire Program Specialist

Who We Are: Founded in 1989, Automated Media, Inc. (AMI) is an innovative, award-winning information technology firm, based in Michigan and serving customers around the globe. AMI creates ingenious technology solutions, and develops and manages successful systems for Ford, Chrysler, GM, and other customers. These include tire programs, as well as other technology and project management programs, consulting, billing, and systems solutions.Base Pay Range:$17.00-$19.00As a GM Tire Program Specialist (Level 1), your essential job functions will include the following:Responding to inbound and outbound calls with car dealerships, distribution centers, and automotive field managers for tire orders and returns. Research and track down hard to locate tires.Assisting dealers with a variety of billing concerns, including overages, shortages, incorrect pricing, and delivery disputes. Ensure the accurate processing of orders daily.Serving as a liaison between the dealer and manufacturers to resolve ordering, shipping, and billing disputes.Responding to customer requests/inquiries within one business day, providing superior customer service, technical related advice, and translating inquiries into opportunities.Representing AMI with all GM dealers.Manual processing of dealer credits and invoicesTire Manufacturer rejection reconciliationBasic program questions (requests for bulletins, etc.)GM Invoice number requestsPart number and pricing requestsOE fitment questions (requires knowledge of replacement requirements, including TPC)Tire selection for acceptable replacement tires (requires knowledge of speed and load ratings)Price Tape errors/price discrepanciesDealer competitive pricing questionsOE “Bumper to Bumper” warranty IssuesAftermarket warranty supportTax questionsMerchandising materialsSupport for Price Match Guarantee online claim processTire manufacturer promotions and rebatesEvaluating the customer’s needs and determining appropriate actions.Contributing to the development and sharing innovative ideas to improve processes and policy to enhance customer experience. Strive for one call resolution with every customer.Interacting with other departments to ensure timely responses to customer inquiries and orders.Resolving customer concerns and questions as they relate to delivery issues.Displaying a professional manner when dealing with internal and external customers.Completing administrative documentation required.Inputting critical notes to contact center management system.Attending all training sessions, as required.Willingness to be a backup for other team members.Other Duties as AssignedPosition RequirementsAbility to provide customer solutions through general knowledge of products, processes and provides support to the team as needed. Exhibit a strong focus on developing relationshipsExhibit basic proficiency with diagnostic skills and industry/product knowledgeOrganizationCustomer Service including phone skillsCommunication including emailsAccuracy and keyboarding skillsMicrosoft Office: With knowledge of Excel (Primarily Tire Specialist Level 2 & Level 3)Competencies RequiredDetail-orientedCustomer FocusGood communication skillsPhysical Job RequirementsContinuous viewing from and inputting data to a computer screen.Sitting for long periods of time.Why AMI: An amazing opportunity to join a growing organization, built on the efforts of hard working, innovative, and team-oriented people. We offer a competitive salary + bonus, and a comprehensive benefit package including: paid time off, medical, dental, vision, and 401k matching (50% on the dollar up to 7% of employee contribution). For more information on our benefit offerings, please visit our Dealer Tire Family of Companies Benefits Highlights Booklet.EOE Statement: Automated Media, Inc is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities.*ADA Disclosure: Any candidate who feels that they may need an accommodation to complete this application, or any portions of same, based on the impact of a disability should contact Automated Media, Inc's Human Resources Department to discuss your specific needs. Please feel free to contact us at View phone number on click.appcast.io. #J-18808-Ljbffr Dealer Tire, LLC