Systems Technician

Job Summary The Integris Systems Technician (ST) is responsible for providing frontline technical support for single end‑user level issues, encompassing personal computer, printer, and Windows application matters. The ST serves as the initial point of contact for client technical assistance, managing inquiries received through email or the client portal. The ST may execute responsibilities from the service desk or in the field. Job Responsibilities Manage service intake via email and the client portal. Conduct basic troubleshooting for non‑complex issues within single‑user system environments. Document troubleshooting activities accurately within the ticketing system. Support Professional Services with client onsite deployment as needed. Adhere to established client support documentation. Job Qualifications Education/Certification Requirements: Possession of A+ and/or O365 Fundamentals or equivalent on‑the‑job experience. High School Diploma/GED or equivalent qualification. Experience Requirements: Preferably, a minimum of 1 year of service‑related experience. Basic infrastructure and troubleshooting skills. Valid driver's license required. Benefits Medical, Dental, and Vision Insurance 401K Retirement Plan Minimum 4 Weeks of Paid Time Off (PTO) Birthday PTO Paid Holidays Equal Opportunity Employment Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws. #J-18808-Ljbffr