Lead Pharmacy Technician (Internal Only)-Smithfield

Position Summary The Lead Pharmacy Technician provides day-to-day operational leadership for the pharmacy technician team and helps ensure assigned responsibilities are completed accurately, safely, and on time. Depending on pharmacy volume and staffing, the Lead Technician may complete responsibilities directly or delegate them to trained technicians. Regardless of delegation, the Lead Technician maintains oversight, follow-through, and accountability for successful completion. Position Summary The Lead Pharmacy Technician provides day-to-day operational leadership for the pharmacy technician team and helps ensure assigned responsibilities are completed accurately, safely, and on time. Depending on pharmacy volume and staffing, the Lead Technician may complete responsibilities directly or delegate them to trained technicians. Regardless of delegation, the Lead Technician maintains oversight, follow-through, and accountability for successful completion. The Lead Technician works closely with the Pharmacist-in-Charge and Pharmacy Support Specialist (P.S.S.) to implement operational standards, train and develop the pharmacy team, support audits, maintain current policies and procedures, and promote consistent practices across the pharmacy. Primary Position Duties Staffing & Scheduling Ensures technician scheduling and coverage support safe, efficient pharmacy operations. Creates and maintains technician schedules in WFM, as assigned. Coordinates appropriate coverage for vacations, illnesses, call-outs, peak periods, and unexpected absences. Facilitates shift swaps and schedule adjustments and communicates changes to affected team members. Supports labor management by aligning technician coverage with pharmacy workload and patient needs. Reviews delegated scheduling responsibilities for accuracy, communication, and timely completion. Team Leadership & Development Builds technician capability, reinforces expectations, and serves as a dependable day-to-day resource. Supports successful onboarding of newly hired pharmacy technicians. Coordinates and provides hands-on training for newly hired technicians and technicians in training. Ensures technicians receive appropriate instruction in pharmacy workflow, systems, safety processes, customer service, inventory procedures, and company expectations. Monitors completion of required training, modules, competencies, and follow-up activities. Provides timely, respectful coaching and helps technicians develop independence and accountability. Identifies knowledge or performance gaps and communicates concerns to the Pharmacist-in-Charge and Pharmacy Support Specialist when additional support is needed. Models reliability, professionalism, teamwork, and a constructive approach to change. Partnership with the Pharmacy Support Specialist Serves as the primary on-site technician partner for operational implementation, training, and follow-through. Works with the P.S.S. on general pharmacy operations and helps translate company expectations into consistent daily practices at the pharmacy location. Coordinates with the P.S.S. to identify workflow concerns, operational barriers, training needs, and opportunities for improvement. Supports rollout of new programs, services, systems, and company initiatives at the pharmacy location. Receives training and implementation guidance from the P.S.S., then trains the local technician team and reinforces the new process in daily workflow. Provides the P.S.S. with progress updates, team feedback, implementation concerns, and results from newly introduced programs or processes. Works with the P.S.S. to develop and support technicians in training, newly hired technicians, and other team members who require additional instruction. Coordinates follow-up training when competencies are incomplete or a process is not being performed consistently. Completes or supports additional operational assignments and improvement projects in partnership with the P.S.S. and Pharmacist-in-Charge. Audits, Policies & Procedures Partners with the Pharmacist-in-Charge and P.S.S. to maintain audit readiness and consistent compliance with company standards. Works with the P.S.S. to prepare for, participate in, and follow up on operational, inventory, training, or compliance audits. Ensures assigned audit items, documentation requests, corrective actions, and follow-up tasks are completed accurately and by the required deadline. Tracks incomplete audit or compliance items and communicates barriers or delays to the Pharmacist-in-Charge and P.S.S. Assists with reviewing pharmacy policies and procedures to confirm that current versions are available, organized, and accessible to the team. Works with the P.S.S. and Pharmacist-in-Charge to ensure policies and procedures are updated when company direction or pharmacy processes change. Trains or retrains technicians on new or revised policies and procedures and verifies understanding through observation and follow-up. Monitors daily practice for consistency with approved policies and procedures and promptly addresses or escalates identified gaps. Maintains assigned compliance binders, logs, records, acknowledgements, and supporting documentation in an organized and audit-ready condition. Operational & Inventory Support Maintains oversight of core operational responsibilities, whether completed directly or delegated. Ensures required inventory processes are completed accurately and within established timeframes. Ensures Supplylogix transfers, redistribution invoices, return-to-vendor invoices, and cycle counts are completed as assigned. Oversees or provides coverage for ordering, outdates, Inmar returns, recalls, DSCSA discrepancies, and inventory adjustments. Identifies workflow challenges, investigates root causes, and works with pharmacy leadership on practical solutions. Supports implementation and ongoing maintenance of company initiatives, special programs, and operational improvements. Maintains organized documentation and communicates unresolved inventory or compliance concerns promptly. Patient Care & Customer Service Models and reinforces a professional, patient-centered service culture. Promotes excellent patient service and supports a culture of safety, accuracy, respect, and satisfaction. Ensures technicians consistently follow patient-identification and pickup-window safety processes. Assists with professional resolution of customer concerns and involves the pharmacist when clinical or escalated support is required. Supports efficient clinical-service and immunization workflow within the technician’s authorized scope. Models calm, respectful communication with patients, pharmacists, technicians, store employees, and outside partners. Delegation, Accountability & Follow-Through Maintains visibility into assigned work and takes action to ensure responsibilities are completed. Assigns or confirms a primary owner and trained backup for recurring technician responsibilities. Delegates work based on technician competency, workload, staffing, and pharmacy needs. Monitors completion of delegated responsibilities and follows up promptly on incomplete or inaccurate work. Provides clarification, coaching, or retraining when expectations are not understood or consistently met. Reassigns work and fills operational gaps during vacations, absences, or staffing shortages. Communicates recurring performance concerns, unresolved barriers, or risks to the Pharmacist-in-Charge and P.S.S. Promotes ownership within the technician team without performing duties reserved for the pharmacist or formal management. Cleanliness and Safety Keep pharmacy areas clean, organized, and stocked. Follow sanitation, infection-control, protective equipment, bloodborne pathogen, waste, and emergency procedures. Promptly report errors, adverse reactions, storage concerns, hazards, and equipment problems. Cash Handling (if Applicable) Process payments and change accurately; follow cash security, reward, discounts, returns, and refund policies. Team Collaboration Prioritize patient needs, communicate unfinished work, and follow assignments through to completion. Support onboarding and improvement projects as assigned; attend required meetings and training. Follow company policies and the Team Member Handbook; support a respectful, harassment-free workplace and report concerns. Perform other related duties within authorized scope and exemplify the “Lee’s Way- doing what’s best for our guest, our team, and our company”. Position Requirements Age Requirement: 18yrs+ Availability: Flexible, including evenings and weekends Physical Requirements Extended standing and walking; bending, twisting, reaching, and occasional stooping, crouching, kneeling, or crawling. Lift and carry up to 50 pounds; use repetitive hand and arm movements, small equipment, and occasional step stools or ladders. Tools And Machinery Computer and pharmacy software; telephone; scanners and printers; checkout equipment; medication preparation tools; refrigerators, freezers, and temperature monitors; assigned immunization, safety, stocking, and cleaning supplies. Qualifications Education or Skills: Maintains an active pharmacy technician license and certification as required by applicable law and company policy. Demonstrates advanced proficiency in pharmacy workflow, prescription processing, patient safety, insurance troubleshooting, inventory, and customer service. Demonstrates working knowledge of McKesson Enterprise, WFM, DSCSA processes, Supplylogix, Inmar, and other assigned pharmacy systems. Can organize work, prioritize competing needs, delegate appropriately, and follow responsibilities through to completion. Communicates clearly and professionally and can provide effective hands‑on training and constructive feedback. Protects patient confidentiality and follows company policies, approved procedures, and technician scope‑of‑practice requirements. Demonstrates the judgment to resolve appropriate operational concerns independently and escalates issues requiring pharmacist, P.S.S., or management involvement. No prior coaching events in the past 3 months.

PERFORMANCE STANDARDS

Responsibilities are completed accurately, safely, and within expected timeframes. Delegated work is monitored and verified rather than assumed complete. Training is documented, reinforced in practice, and followed by appropriate competency checks. Audit findings and corrective actions are addressed promptly and do not remain unresolved without communication. Policies and procedures remain current, accessible, understood, and consistently followed. Operational concerns and barriers are communicated early enough for pharmacy leadership to respond effectively. The technician team experiences consistent expectations, dependable support, and professional accountability. Skills and Abilities Accuracy, basic calculations, clear communication, computer skills, teamwork, reliability, and adaptability. Ability to prioritize work, follow procedures, protect confidentiality, and recognize when pharmacist involvement is required. Availability Flexible availability, including evenings, weekends, and holidays. Benefits Compensation Competitive hourly wage/salary. Pharmacy is closed on Sundays Benefits packages including health insurance, Disability plans, EAP, 401k plans, and Supplemental Insurances. 10% discount, restrictions apply Ace Hardware Discount at Lees Ace Hardware locations Paid Time Off to those who qualify Work Environment Friendly and supportive team atmosphere. Opportunities for career advancement and professional development. Safety forward atmosphere Innovative, supportive, and input driven management team. Lee's Marketplace is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. Note: This job description is not intended to be all-inclusive. Team members may perform other related duties as negotiated to meet the ongoing needs of the organization. #J-18808-Ljbffr Lees Marketplace