Claims Supervisor

Claims Supervisor

Supervises, trains, and monitors the activities of assigned claims adjusters and other claims personnel. Assists the Claims Leadership in the overseeing and handling of claims. Multiple positions are available. This is an in-office position leading a team of workers compensation adjusters. The successful candidate can reside within ERIE's Footprint, however, will report to their closest branch. Strong preference will be given to candidates with prior experience in New York and/or Pennsylvania Workers Compensation claims.

Duties and Responsibilities:

• Manages overall operations of designated area of authority.
• Interviews, hires, trains, and directs personnel.
• Prepares and conducts performance assessments, coordinates discipline and oversees Employee development as required.
• Reviews claims on a regular basis in accordance with company policy.
• Reviews adjusters' files for coverage and adequate reserves, acts as a resource for answering claims questions, provides additional services as required and takes action as necessary.

Capabilities:

• Collaborates (Leader)
• Cultivates Innovation (Leader)
• Customer Focus (Leader)
• Decision Quality (Leader)
• Develops Talent (Leader)
• Drives vision and purpose (Leader)
• Ensures Accountability (Leader)
• Instills Trust (Leader)
• Nimble Learning (Leader)
• Persuades (Leader)
• Plans and Aligns (Leader)
• Values Diversity (Leader)
• Self-development (Leader)
• Optimizes Work Processes (Leader)

Qualifications:

• Minimum Education and Experience Requirements: High school diploma or equivalent and six years of claims related experience required; or Associate degree and four years of claims related experience required; or Bachelor's degree and two years of claims related experience required.
• Additional Experience: Experience using estimating software preferred. Experience in a leadership role preferred.
• Designations and/or Licenses: Completion of Associate in Claims (AIC) designation preferred. Appropriate license(s) as required by applicable state(s), including the ability to secure and maintain dual or multiple licenses as business needs require. Valid driver's license required.
• Physical Requirements: Use of Personal Protective Equipment (PPE) is required for this role. Driving; Occasional (<20%) Manual Keying/Data Entry/inputting information/computer use; Often (20-50%)