Desktop Support Tech

PC/laptop Deskside | Break/Fix Support | IMAC | Server & Network Support | Project Management

Location: 2630 Glendale-Milford Road, Cincinnati Contract to Hire - Conversion - $21 - $23/HR on W2

PC/laptop Deskside | Break/Fix Support | IMAC. Repair, test, image and clean PC's, laptop, monitors, printers, and other related hardware. Maintain, analyze, and troubleshoot, software and computer peripherals. Ability to setup, configure and add all hardware. Experience with asset management. Install, move, add, and change. Large IMAC events expected for client printer migration and PC refreshes Assure that all tickets requiring follow up work and/or calls receive appropriate attention. 1-3 years' experience supporting PC Hardware and software.

M-F, 8am-4:30 pm. Very little, if any overtime; almost never mandatory. Interview Process: 1) Phone screening 2) WebEx Video interview 3) Customer meet on site

Role Requirements

• Candidates should have 3-5 years' experience supporting PC Hardware and software. Comfortability providing hands & feet support for Server and Network is a plus.
• US Citizenship required for Client Aviation due to Export Control Government regulations.
• Candidate must have a deep understanding of diagnosing, troubleshooting, replacing PC/laptop hardware internal components (motherboard, hard drives, RAM, CPU), and understanding of troubleshooting PC software (Windows blue-screen, Outlook, connect network printers) as well.
• M-F, 8am-4:30 pm. Very little, if any overtime; almost never mandatory.
• Candidates should be willing to accept up to $21 per hour plus benefits if converted to CompuCom employee depending on experience and performance.

Primary Day-to-Day Responsibilities

• Repair, test, image and clean PC's, laptop, monitors, printers, and other related hardware.
• Maintain, analyze, and troubleshoot, software and computer peripherals. Ability to set up, configure and add all hardware.
• Experience with asset management. Install, move, add, and change. Large IMAC events expected for client printer migration and PC refreshes
• Assure that all tickets requiring follow up work and/or calls receive appropriate attention.
• Assist with installations, configurations, upgrades, patch, and other maintenance activities of server equipment. Perform backup, recovery, and security procedures both planned or during an emergency. Follow established procedures to detect, diagnose, and accurately report outages of critical site applications.
• Assist with diagnoses of network hardware and performance problems. Perform approved installation, configuration, and maintenance of physical network. Perform network system administration tasks both planned or during emergency.
• Comfortable with face to face interactions as will be required to provide technical support to end users in-person at the customer's site
• Backup and burn end user data.
• Assist in developing and documenting improvements to current processes. Assist other coworkers in resolution of end users' technical issues across the program.
• Assist Site Leader in the execution of established processes and escalations.
• Ability to handle multiple projects
• Experience working in an enterprise environment.