Managing Director, Web & Brand

The Managing Director of Web & Brand is a senior business leader accountable for client impact, delivery excellence, and commercial performance across the Web & Brand portfolio.

This role is responsible for driving profitable growth through retention, expansion, and strong delivery. The Managing Director serves as the executive sponsor for key clients, a builder of high-performing teams, and a critical partner in scaling the practice through delivering exceptional client outcomes across SMB, Mid-Market and Enterprise clients.

Success in this role requires strong judgment across executive client leadership, revenue growth, and delivery execution.

What You'll Do:

Client Leadership

• Serve as executive sponsor for priority and enterprise accounts, with accountability for client satisfaction, retention, and growth across the portfolio
• Build and deepen relationships with senior client stakeholders, positioning the agency as a strategic long-term partner
• Lead executive-level conversations that connect digital investments to measurable business outcomes, including revenue growth, pipeline acceleration, and operational efficiency
• Adapt engagement strategies based on client size, complexity, and maturity, ensuring the right level of senior involvement, structure, and commercial focus across the portfolio
• Step into complex, high-risk, or at-risk engagements across the portfolio to provide direction, strengthen client confidence, and protect account value

Commercial Ownership & Growth

• Drive revenue growth across the Web & Brand portfolio, with accountability for account expansion and contribution margin performance
• Set and lead clear account growth plans, including upsell, cross-sell, and service diversification targets (e.g., CRO)
• Identify and convert high‑value growth opportunities within existing client relationships
• Play a leading role in new business development, including pitches, RFP responses, and shaping solutions for complex engagements

Delivery Excellence & Quality Assurance

• Ensure delivery performance across the portfolio, including quality, timelines, and client outcomes
• Define and implement clear delivery standards for complex, multi-disciplinary engagements, including thoughtful integration of AI into client work
• Step into underperforming engagements to reset direction, remove obstacles, and restore momentum
• Partner closely with leaders across Account & Project Management, Strategy, Design, & Development to ensure alignment between client strategy, scope, and execution
• Improve delivery processes and ways of working to increase consistency, speed, and quality

Financial, Pricing & Operational Leadership

• Own and drive financial performance across the portfolio, including contribution margin, utilization, revenue mix, and forecast accuracy
• Influence pricing strategy and deal structuring in partnership with Sales, ensuring scopes and pricing models align with delivery realities and margin targets
• Make commercially sound decisions across scope, resourcing, and timelines to optimize profitability while maintaining high-quality client outcomes
• Partner with Project Management and Operations to improve forecasting, resourcing, and allocation decisions, leveraging internal tools and data systems (e.g., Apollo, ClickUp, and related systems)
• Identify and address operational inefficiencies that impact margin, scalability, or delivery quality

Organizational Scaling & Structure

• Partner with executive leadership to evolve team structure in support of growth and increasing client complexity
• Establish clear ownership and decision-making across accounts, teams, and functions to improve accountability and execution
• Align talent, structure, and operating processes to support larger, more complex engagements

Team Leadership, Change & Capability Building

• Lead and evolve the Account Management function as a commercially strong, strategically driven discipline that directly contributes to revenue growth and client retention
• Spearhead cross-functional operating model improvements across Project Management, Strategy, Design, and Development to drive more efficient, scalable, and predictable client delivery
• Directly manage and develop senior leaders with clear ownership of business performance, client outcomes, and operational excellence
• Establish and reinforce performance standards, operating cadence, and accountability frameworks that scale with business growth
• Drive a high-performance team culture by improving clarity, accountability, and morale, while reinforcing behaviors that align with company values and client impact
• Coach and elevate leaders to strengthen commercial thinking, decision-making, and cross-functional collaboration, ensuring teams operate as an integrated system rather than siloed functions
• Direct reports include Senior Manager, Account Management (2) and Account Director (1)

What Success Looks Like:

• Increased client retention and account expansion across the portfolio
• Stronger executive client relationships and more confident leadership across key engagements
• Improved contribution margin through stronger delivery and resourcing decisions
• Clear leadership accountability and operating discipline within Account Management
• Measurable gains in delivery consistency and client satisfaction
• Greater autonomy and effectiveness across account and project teams

What You'll Bring:

• 15+ years of experience in a digital agency or similar client services environment, with proven experience leading and growing large, complex client portfolios
• Proven track record of growing multi-million dollar accounts or business units
• Experience leading cross-functional teams at scale (Account, PM, Strategy, Design, Development)
• Strong commercial and financial acumen, including experience managing a P&L, forecasting, and resourcing decisions
• Ability to operate across strategy and execution, from executive client dialogue to delivery oversight
• Experience with modern web platforms such as Shopify, Wordpress, and/or Drupal preferred

Benefits and Perks We Provide

• Remote Workplace. You have the option to work at our office in Boston or remotely in one of these states: AZ, CA, CO, CT, FL, ID, IL, KY, ME, MD, MA, MI, MO, NV, NH, NJ, NY, NC, SC, OH, OK, PA, RI, TN, TX, UT, VT, VA.
• Paid Time Off. Receive generous paid vacation benefits that increase each year you’re with us, 12 Company Holidays, and Summer Fridays from Memorial Day through Labor Day.
• 401K + Match. 401K plan with 4% Safe Harbor employer match after one year of employment and financial literacy services provided through our retirement provider.
• Life Insurance Benefit. No-cost coverage to ensure peace of mind for your family.
• Short Term Disability Benefit. We've got you covered if you need to be OOO with an illness or injury that keeps you out of work.
• Healthcare. Choose from several competitive healthcare plans for you and your family with 80% employer coverage for all medical and dental premiums, 100% employer coverage for vision, and the option to participate in the FSA program.
• Commuter Benefits. Allocate pre-tax funds towards your commute to save up to 40% per year in transportation expenses.
• Continuing Education. Access to monthly team-led webinars, exclusive 829-cohort based learning, digital course platforms, and funding opportunities to attend national conferences and events.

Salary Range:

$140,000-$200,000. We determine compensation based on experience, demonstrated skills, and current market conditions at the time of hire to ensure fairness and consistency across roles. Actual compensation will depend on experience and may be adjusted based on skills, qualifications, and alignment with the scope and impact of the role.

At 829 Studios, we boldly embrace diversity, inclusivity, and equal opportunity. Our goal: a team rich in backgrounds, perspectives, and talents. Why? Because inclusivity powers our brilliance and client success. We are an Equal Opportunity Employer that is committed to equal employment opportunities regardless of race, religion, creed, color, sex, pregnancy, sexual orientation, gender, gender identity, national origin, disability, mental illness, age, ancestry, genetic information, military service, or any other status protected under applicable federal, state, or local laws.