Turndown Attendant

Turndown Service

At Fathom Companies, we believe in fostering an environment of empowerment, creativity and teamwork. We believe in presentation, remarkable design and fastidious attention to detail. We believe in sustainability and making a positive contribution to our local communities. We believe in the richness of opportunity that is possible when grounded in mutual trust and respect.

Turndown Skills/Essential Functions:

• Provide turndown service to required guest rooms in accordance with established standards.
• Clean remaining unmade rooms per standards as directed. May be required to refresh others and/or replenish supplies.
• Serve as runner to guest rooms to deliver items as requested by the guests.
• Maintain work area, tools and equipment in a clean, organized and safe condition.
• Report any service discrepancies to the appropriate manager or supervisor and resolve where possible.
• Report any safety or security discrepancies to the appropriate manager or supervisor.
• Adhere to all applicable Property Standard Operating Procedures

Other:

• Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
• Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meeting is required.
• Upon employment, all associates are required to fully comply with Property rules and regulations for the safe and effective operation of the hotel facilities. Associates who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

Supportive Functions/Teamwork Skills:

• Perform general cleaning tasks using standard hotel cleaning products to adhere to health standards.
• Perform other duties as requested, such as cleaning unexpected spills and executing special guest requests.
• Assist other housekeeping associates in maintaining clean and organized work and public areas.
• Perform nightly laundry responsibilities
• Take every opportunity to impress the guest.
• Promptly respond to and resolve guest complaints.
• Anticipate and exceed guest expectations
• Smile, have eye contact and greet guests immediately upon each encounter
• Be groomed according to company standards, wearing approved uniform
• Handle special requests properly
• Follow correct procedures for entering a guest room
• Keep voices and other noise low on guest floors
• Be an enthusiastic, helpful and positive member of the team
• Be professional, responsible and mature in conduct and behavior
• Be understanding of, encouraging to, and friendly with all co-workers and supervisors
• Communicate pertinent information to supervisor and co-workers
• Respond positively to new ideas
• Accept critical/developmental feedback openly
• Report to work on time
• Give adequate notice if going to miss work
• Work flexible schedule to include weekends and holidays
• At all times projects a favorable image of Property Management Services to the public

Safety and Security: Safety and Security Skills:

• Be knowledgeable of policies regarding emergency procedures.
• Minimizes safety hazards by following all safety, security rules and procedures
• Be knowledgeable about bloodborne pathogen procedures
• Properly document and store "lost and found" items
• Use all chemicals and cleaners properly
• Properly handle and account for keys
• Responsible for following policy and procedures regarding guest rooms, access, accountability for keys and key procedures, lost and found procedures.
• Make sure linen closets are locked when not in use

Specific Job Knowledge, Skills and Abilities:

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:

• Must be able to communicate in and understand the primary language(s) used in the workplace.
• Requires good communication skills, both verbal and written.
• Ability to be focused and self-motivated; there is minimal supervision.
• Ability to participate as a part of a team.
• Knowledge of operations, its services and facilities.
• Must possess basic computational ability.
• Working knowledge of applicable sanitation standards.

Physical Demands:

• Most work tasks are performed indoors.
• Must be able to identify and address deficiencies in cleanliness and safety standards and notify appropriate team members of same.
• Must be able to bend, stoop, squat and stretch to fulfill cleaning/inspection tasks.
• Must be able to lift up to 25 lbs. on a regular and continuing basis and frequently lift up to 50 lbs.
• Must be able to push and pull carts and equipment weighing up to 250 lbs. on a regular and continuing basis.
• Must be able to exert well-paced ability in limited space.
• Must be able to exert well-paced ability to reach different floors of the hotel on a timely basis.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates
• Requires manual dexterity to use and operate all necessary equipment.

Qualifications:

• High school or equivalent education preferred. No prior experience required. Hospitality experience desired.

Grooming:

• All associates must maintain a neat, clean and well-groomed appearance per Property Standards

This job description is not an exclusive or exhaustive list of all job functions that an associated in this position may be asked to perform from time to time.