Vice President, Operations

Join the future of loan administration Hypercore is reinventing loan administration for the private credit industry by combining AI and deep industry expertise. Join us to be part of the transformation. VP CS Location New York City Employment Type Full time Location Type Hybrid Department Customer Success About Hypercore Hypercore is building the operating system for the $3T+ global Private Credit market – one of the fastest-growing and most under‑served asset classes in finance. Backed by Insight Partners and YCombinator, Hypercore is trusted by leading private credit funds, BDCs, and alternative asset managers to run their most mission‑critical operations. As private credit firms scale in size and complexity, legacy systems and spreadsheets are no longer sufficient – and that’s exactly where Hypercore comes in. Hypercore is scaling fast – not just in revenue, but in ambition. We’re building a category‑defining company in a massive market, and we’re assembling a team that wants to grow with it. VP Customer Success We’re looking for a VP Customer Success to build and lead Hypercore’s global Customer Success function. In this role, you’ll own the entire post‑sale lifecycle – from complex, long‑term implementations to retention, expansion, and customer advocacy. You’ll work closely with leading financial institutions and play a critical role in ensuring customers derive maximum value from Hypercore’s platform. What You’ll Do Build and lead Hypercore’s Customer Success organization, including hiring, structuring, and scaling the team. Own the full customer lifecycle: onboarding, implementation, adoption, retention, and expansion. Lead complex, long‑term enterprise implementations, ensuring successful delivery and deep product adoption. Develop and execute a scalable Customer Success strategy aligned with Hypercore’s growth. Act as a strategic partner to customers, understanding their financial workflows and business needs. Work closely with Sales, Product, and Engineering to ensure alignment across the customer journey. Establish processes, playbooks, and KPIs to drive efficiency and measurable outcomes. Drive net revenue retention (NRR), expansion opportunities, and customer satisfaction. Build strong executive relationships with key stakeholders at customer organizations. Represent the voice of the customer internally and influence product direction. Requirements 6+ years of experience in Customer Success / Implementation / Solutions roles, including leadership experience. Experience in high‑growth SaaS or Fintech companies. Proven startup experience – comfortable building functions from scratch in fast‑paced environments. Strong experience managing long, complex enterprise implementations. Financial background – ability to understand and speak the language of financial institutions. Track record of driving retention, expansion, and customer value in B2B environments. Strong leadership and team‑building skills. Excellent communication and stakeholder management abilities, including C‑level engagement. Highly strategic, but also hands‑on and execution‑oriented. Preferred Experience working with private credit, asset management, or financial services firms. Experience scaling Customer Success teams in early‑stage or growth‑stage startups. Background in consulting or finance. Benefits & Perks Full medical, dental, and vision plans to support you and your spouse’s health and wellness. Vacation policy and paid sick leave to support a healthy, sustainable work‑life balance. Daily meal allowance and commuter benefits to make your workday more convenient and help cover your daily transportation costs. #J-18808-Ljbffr