Customer Service Specialist

Job Description

Job Description

Our client, a leading healthcare services provider, is seeking a Temporary Customer Service Specialist to join their team. As a Customer Service Specialist, you will be part of the Client Support Department supporting the Customer Care Team. The ideal candidate will demonstrate excellent communication skills, a strong attention to detail, and a customer-focused mindset, which will align successfully in the organization.

Job Title: Temporary Customer Service Specialist ( only for 6 weeks )
Location: Lexington, MA
Pay Range: $24 - $26
Shift: Mon-Fri / 9:30am-6:00pm

What's the Job?

• Receive and respond to telephone calls, emails, or fax inquiries to fulfill external and internal client needs and ensure client satisfaction.
• Follow up with clients and physician offices on requisitions that have incomplete test orders, incorrect or missing patient demographics, or insurance/billing information.
• Develop and maintain positive relationships with customers, physicians, and colleagues to promote customer satisfaction.
• Research and resolve issues related to patient specimens and reports, ensuring accuracy and quality.
• Handle difficult calls tactfully, courteously, and professionally, adhering to company policies and confidentiality standards.

What's Needed?

• High School Diploma or equivalent.
• Excellent computer skills, including proficiency with Adobe, Word, Outlook, and Excel.
• Strong verbal and written communication skills.
• Ability to multi-task with high attention to detail and accuracy.
• Proficient typing skills and pleasant phone manner.

What's in it for me?

• Opportunity to work in a dynamic healthcare environment.
• Develop valuable customer service and problem-solving skills.
• Join a supportive team committed to excellence.
• Gain experience in a growing industry.
• Contribute to meaningful work that impacts patient care.

Upon completion of waiting period associates are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Supplemental Life Insurance
• Short Term Disability Insurance
• 401(k)

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

Manpower® is a global leader in contingent staffing and permanent resourcing, providing companies with strategic and operational flexibility and creating talent at scale. Our specialized recruiting teams assess and guide talent into meaningful, sustainable employment, while our PowerSuite technology enables deeper insight and smarter matching, helping candidates find opportunities that align with their strengths, experience, and career goals.

In this constantly shifting world, our flexible workforce solutions provide companies with the business agility needed to succeed. Manpower is part of the ManpowerGroup® (NYSE: MAN) family of brands, which also includes Experis, Talent Solutions and Jefferson Wells. For more information about Manpower, follow us on LinkedIn, Facebook, X and Instagram.