Full Time - Client Services Rep

Customer Service Representative 16 - $17 per hour Compensation is based on experience, qualifications, and performance. Bonus opportunities may be available where applicable but not guaranteed. Full-Time in store position Monday - Friday: 10:00 AM - 6:00 PM Rotating Saturdays: 9:00 AM - 2:00 PM • Never work on Sundays Our Customer Service Representatives are responsible for assisting potential borrowers and current customers with questions regarding loan products, evaluating vehicles, managing loans and payments, and maintaining regular communication with customers regarding their accounts. This includes making courtesy calls when necessary and ensuring compliance with company policies and procedures. Customer Service Representatives are the heart of our business and play a critical role in delivering the honest, respectful service our customers expect. Provide exceptional customer service in person and by phone • Evaluate vehicles and process loan applications • Manage customer accounts and payment processing • Perform data entry and maintain accurate records • Maintain compliance with company policies and applicable laws 6 paid holidays ~ Paid on-the-job training ~ Full-time, stable work schedule ~ Career growth opportunities ~ Medical, dental, vision, and other voluntary benefit options available beginning on the 91st day of employment, subject to plan terms and eligibility requirements. Must be able to work full-time schedule listed above • High school diploma or equivalent required Previous customer service experience preferred but not required • Computer and data entry experience preferred but not required Personal Attributes We value team members who represent our company with integrity and professionalism within the communities we serve. Since 1990, we have been committed to providing short-term loans through a process that is fast and hassle-free, with straightforward terms and competitive pricing, all while delivering excellent customer service. Must be able to pass a company background screening, which may include criminal, credit, and employment verification, consistent with applicable state and federal laws. We consider applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other protected characteristic in accordance with applicable law.