Registered Nurse, Clinic Team Lead

OVERVIEW
This role is a nursing leadership position focused on supporting staff, improving patient care, and meeting quality and safety goals. The person will help manage staff development and scheduling, build strong relationships with physicians and employees, solve complex problems, and support patient satisfaction and process improvements.

SCHEDULE: 40-hours per week
SHIFT: Days

• Strong problem-solving abilities in complex situations.

• Ability to work within the budget and productivity targets to meet organizational objectives. Participates and supports the plans in place for selection of staff, evaluation of staff, orientation of new staff, continued education and development of staff, competency evaluation of staff, appropriate scheduling of staff based on patient acuity.

• Supports and partners with the Manager/Clinical Leader and ensures the knowledge, skills, and behaviors of staff are consistent and in alignment with the goals of the unit.

• Outstanding relationship building skills.

• Must possess strong physician relationship skills.

• Patient focused with a strong commitment to delivering the highest levels of quality, safety, and customer service. Is accountable for achievement of patient satisfaction (PressGaney and HCAHPS) action plans to achieve targets for their areas of responsibility.

• Supports process improvement in operations, quality, and organizational change identified for their areas.

• Knowledge of accreditation and certification requirements and standards for their areas of responsibility.

• Able to communicate effectively and persuasively with individuals and groups through compassion, creativity, and consistent visibility.

• Participates in hospital and department committees.

• Demonstrated ability in developing and mentoring staff and colleagues.

• Leads by example, consistently demonstrating highly professional behavior. Demonstrates personal and professional accountability and holds others to the same.

• Exhibits a passion for nursing

• Serves as a role model and coach for Critical Moments of Service Standards and service recovery.

• Participates in department or unit performance improvement activities, may include shared governance.

• Utilizes critical thinking in regard to patient safety and patient experience and appropriately escalates to the appropriate chain of command.

• Supports the professional nurse continuum and nursing clinical ladder for RNs (CARE)

EDUCATION AND/OR EXPERIENCE

Graduate of an accredited nursing program. BSN or upon hire BSN completion agreement for enrollment in an accredited BSN Completion Program. If hired prior to 1-1-14 in Winnebago County and prior to 9-1-15 in Rock, Walworth and McHenry Counties an ADN only is required. May require specific years of applicable experience to qualify (per department guidelines). Certification in specialty preferred. Must have a minimum of 3 to 4 years of progressively responsible hospital nursing experience.

CERTIFICATION/LICENSURE

• Licensed as an RN in the State of practice

• Approved CPR or BLS certification required within 90 days (Other certifications per unit requirements: ACLS, PALS, NALS)

OTHER SKILLS AND ABILITIES

• Excellent interpersonal/communication and conflict resolution skills. Genuine concern for people. Strong verbal communication skills. Adept listener with the ability to interpret concerns.
• Computer Skills - To perform this job successfully, intermediate computer knowledge is required.
• Language Skills - Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
• Mathematical Skills - Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Reasoning Ability - Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• May include color blind test (per department guidelines)

PAY RANGE:

Mercyhealth is an Equal Opportunity Employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, or protected veteran status.

Mercyhealth offers competitive pay and a comprehensive benefits package including:

• Medical, Dental, Vision

• Life & Disability Insurance

• FSA/HSA Options

• Generous, accruing paid time off

• Paid Parental and caregiver leave

• Career advancement and educational opportunities

• Tuition and certification reimbursement

• Certification Reimbursement

• Well-being Programs

• Employee Discounts

• On-Demand Pay

• Financial Education

• Annual recognition/awards events

• Partner appreciation days

• Family entertainment/attractions discount

• Community service/improvement opportunities

Click here for more details regarding Mercyhealth Careers Benefit Information.

At Mercyhealth, we don’t simply hire people, we empower employee-partners who are passionate about making lives better. As an integrated health system, we deliver exceptional, coordinated across seven hospitals, 85 primary and specialty clinics, and a team of over 7,500 professionals serving northern Illinois and southern Wisconsin.

Mercyhealth has been nationally recognized for our commitment to our people and culture, including:

• #1 in the nation on AARP's Best Employers for Workers Over 50

• One of Working Mother magazine's 100 Best Companies for Working Mothers

• A Top 50 Company and Top 10 Nonprofit for Executive Women