Senior Customer Engagement Specialist

The Honeywell Customer Experience Center serves as a cutting‑edge hub for customer and government stakeholder engagements, delivering unparalleled experiences centered around Honeywell innovations. Our team plays a crucial role in the success of these engagements, with the primary aim of creating significant moments throughout the customer journey. This approach ultimately translates into sustainable, long‑term value for the business, contributing directly to demand generation, customer satisfaction and informed government stakeholders. As a Senior Customer Engagement Specialist , you will lead the operations of the CXC in Washington, DC. You will guide high‑impact presentations, coordinate exclusive content, and manage sophisticated engagement strategies to boost brand visibility, demand generation, and business growth. You will collaborate closely with account teams and senior stakeholders, turning customer challenges into innovative solutions and maximizing the center's potential for Marketing, Sales, and Communications. This position represents the CXC's face, involving tours and presentations for guests, content creation, budget management, and performance tracking. Your customer‑first mindset, coupled with an aptitude for collaboration across different teams, will be vital in executing projects that align with our business objectives. Location: Washington, DC. Reports to: Sr. Director of Brand Strategy. Key Responsibilities Act as a CXC ambassador, delivering a world‑class experience for guests through exceptional service and engagement. Lead CXC tours with technical subject matter experts, ensuring that key messaging and unique value propositions are communicated effectively and professionally. Forge and maintain relationships with cross‑functional teams to stay updated on audience profiles, historical customer interactions, and industry‑specific trends and drivers. Apply innovation and creativity to create compelling presentations and demos tailored to various audience segments, aimed at maximizing engagement. Develop and execute content updates to reflect newly launched Honeywell products and services, ensuring that presentations remain current and relevant. Proactively market the CXC, compiling quarterly and annual reports to demonstrate the center's operational effectiveness. Analyze markets and monitor competitor activities, leveraging customer insights to identify growth opportunities. Oversee daily operations and logistics, including scheduling customer visits and managing all aspects of tours and presentations at the CXC. Effectively manage project budgets, timelines, and resources, ensuring optimal outcomes. Ensure technical maintenance and upgrades of the center are conducted as needed to maintain a state‑of‑the‑art experience. Qualifications 3‑5 years of experience in a customer‑facing role within sales or marketing. Proven expertise in developing and implementing successful marketing strategies that drive engagement and results. Excellent communication and presentation skills. The ability to thrive in fast‑paced, dynamic environments. Preferred Qualifications Bachelor’s degree in business marketing or related field. Proficiency with communication tools and software such as Microsoft Office Suite. Sales/Marketing, Tour Guide experience. Experience with training programs for professionals. Salary range: $85,600 – $107,000. Benefits include employer‑subsidized Medical, Dental, Vision, and Life Insurance; Short‑Term and Long‑Term Disability; 401(k) match; Flexible Spending Accounts; Health Savings Accounts; Employee Assistance Program; Educational Assistance; Parental Leave; Paid Time Off; and 12 paid holidays. Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. #J-18808-Ljbffr Honeywell