Heavy Equipment Service Director

Job Description

Job Description

Are you an experienced service leader with a passion for customer support, technical problem-solving, and team development? We are seeking a Service Director to lead our Service Department and ensure exceptional support for customers and distribution partners. This role is responsible for overseeing field service operations, remote technical support, warranty administration, service training, and technical documentation while serving as a key liaison between customers and internal departments. Apply now!

Work Model:

• On-Site
• Full-Time

What You Will Do:

• Lead the Service Department, including field service, technical support, warranty administration, and service training functions
• Partner with customers, distributors, and internal teams to resolve technical issues and improve customer satisfaction
• Utilize service and warranty data to identify trends, drive continuous improvement initiatives, and enhance product performance
• Partner with Sales teams to address warranty and goodwill considerations in customer escalation scenarios
• Develop and oversee the delivery of technical service training programs

What You Will Need to Be Successful:

• Bachelor's degree in a related field preferred, or an equivalent combination of education and experience
• 5 to 10 years of experience in equipment service management, technical support, or a related leadership role
• Strong leadership, communication, troubleshooting, and customer relationship management skills
• Experience supporting industrial, heavy equipment, agricultural, construction, manufacturing, or similar equipment environments is preferred
• Ability to travel up to 25%, including occasional international travel

Benefits Overview:

• Medical, dental, vision, & life insurance
• Critical illness, accident coverage, short-term, & long term disability insurance
• 401k match
• 11 paid holidays per year 

Interested and qualified candidates can contact Alex Borsay at View phone number on ziprecruiter.com or email  View email address on ziprecruiter.com.

#ZR

Searching for a job can be difficult, and finding the right fit is even harder. Each year, we help thousands of job seekers navigate a changing employment landscape by connecting them with opportunities that align with their skills, goals, and values. Since 1998, we’ve supported individuals across a range of industries by offering career opportunities in full-time, part-time, temp-to-hire, and contract roles.

From entry-level positions to professional and executive-level openings, we work with companies of all sizes, including local employers and nationally recognized brands, to place qualified talent where they’re needed most. Whether you're looking to gain experience or take the next step in your career, we’re here to help you grow your career with confidence. At the heart of our work is a commitment to building lasting relationships based on trust and shared success with every job seeker we serve.

Our experienced team of recruiters is dedicated to delivering personalized support at every stage of the job search—from resume feedback and interview coaching to honest, timely communication. To learn more, visit our website: thepalmergroup.com.

Company Description

Searching for a job can be difficult, and finding the right fit is even harder. Each year, we help thousands of job seekers navigate a changing employment landscape by connecting them with opportunities that align with their skills, goals, and values. Since 1998, we’ve supported individuals across a range of industries by offering career opportunities in full-time, part-time, temp-to-hire, and contract roles. \r\n\r\nFrom entry-level positions to professional and executive-level openings, we work with companies of all sizes, including local employers and nationally recognized brands, to place qualified talent where they’re needed most. Whether you're looking to gain experience or take the next step in your career, we’re here to help you grow your career with confidence. At the heart of our work is a commitment to building lasting relationships based on trust and shared success with every job seeker we serve. \r\n\r\nOur experienced team of recruiters is dedicated to delivering personalized support at every stage of the job search—from resume feedback and interview coaching to honest, timely communication. To learn more, visit our website: thepalmergroup.com.