IS Support Specialist

Overview Position Summary : This position is responsible for providing support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to requests for technical support from multiple sources. Documents, tracks and monitors the problem to ensure a timely resolution. Schedule : This is a hybrid position but in office 4 days a week for the first few months. Responsibilities Provides exceptional customer service in a friendly and timely manner to all internal and external customers Troubleshoots service requests over the phone, in person, or by using remote control tools Installs and configures computer hardware, peripherals, and software as needed Repairs hardware or schedules repair with appropriate third parties Provides quotes and places orders for hardware and software in a timely and financially responsible manner Records and monitors service requests in a ticketing system Maintains a high degree of confidentiality at all times due to access to sensitive information Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department Follows all Medicare, Medicaid, and HIPAA regulations and requirements Abides by all regulations, policies, procedures and standards Performs other duties as assigned Performance Responsibilities Maintains positive internal and external customer service relationships Maintains open lines of communication Plans and organizes work effectively and ensures its completion Meets all productivity requirements Demonstrates team behavior and promotes a team-oriented environment Actively participates in continuous quality improvement Represents the organization professionally at all times Associate’s degree and five years’ experience in a related field or equivalent combination of education and/or experience Works with minimal guidance and supervision Familiar with common hardware and software used in an office environment Prioritizes tasks and manages time with strong multi-tasking skills Excellent judgment and decision-making skills Travel up to 25% Excellent oral and written communication skills Ability to multi-task under tight deadlines Strong communication skills and interpersonal skills To apply via text , text 10897 to View phone number on click.appcast.io. #J-18808-Ljbffr Addus HomeCare