Service Manager

Job Description

Job Description

Benefits:

• Bonus based on performance
• Company car
• Free uniforms

About the Role:

America's Swimming Pool Co. - South Shore is seeking an experienced Service Manager to join our team in Apollo Beach, FL. This is a hands-on leadership position that combines field service, equipment repair, team management, and customer communication.

The Service Manager is responsible for overseeing the daily operations of the service department while also performing equipment repairs, troubleshooting pool systems, and providing technical support to field technicians. The ideal candidate has strong pool equipment knowledge, leadership skills, and the ability to communicate professionally with customers.

Responsibilities

• Manage and oversee the daily operations of the pool service department
• Schedule and dispatch service technicians to customer locations
• Perform pool equipment repairs, troubleshooting, and diagnostics as needed
• Provide technical support, training, and guidance to service technicians
• Ensure timely and high-quality completion of service and repair work
• Inspect completed work and maintain quality standards
• Prepare professional repair quotes and recommendations for customers
• Communicate repair options, findings, and project updates clearly and professionally
• Maintain inventory of parts, equipment, and supplies
• Handle customer inquiries and resolve service issues in a timely manner
• Assist with hiring, onboarding, and training new technicians
• Maintain company safety standards and procedures

Requirements

• Minimum of 1 year of hands-on pool equipment repair experience required
• Strong knowledge of pool pumps, filters, heaters, automation systems, salt systems, and related equipment
• Previous leadership, supervisory, or management experience preferred
• Excellent written and verbal communication skills
• Ability to prepare accurate, professional repair quotes and customer communications
• Strong organizational and time-management skills
• Valid driver's license with a clean driving record
• CPO certification preferred or willingness to obtain certification
• Ability to lift equipment and work outdoors in Florida weather conditions

What We Offer

• Competitive pay based on experience
• Company vehicle
• Paid training and certification opportunities
• Career growth opportunities
• Supportive team environment

If you are an experienced pool professional who enjoys both technical repair work and leading a team, we would love to hear from you.

About Us:
America's Swimming Pool Co. - South Shore has been a trusted provider of pool maintenance and repair services in Apollo Beach, FL and surrounding area. Our commitment to excellence and customer satisfaction sets us apart in the industry. We offer a supportive and collaborative work environment, with opportunities for growth and advancement.