Student Success Advisor

Job Description

Job Description

Description:

Benefits

• Front Loaded PTO
• Tuition Assistance
• Medical, Dental, Vision
• 401(k) – with Employer Contribution

South College - We are one of the nation’s fastest growing institutions of higher learning … come grow your career with us. In order to fully meet our Mission to our students, we require a diverse combination of perspectives, backgrounds, life experiences, and ideas from our faculty and staff and will provide them with an equitable and inclusive work environment -where respect and open interchange of ideas are at the heart of that culture.

20,000 Students

10 Campuses

Competency Based Education

Online

Essential Duties and Responsibilities:

Attendance & Time Management

• Demonstrate a consistent pattern of arriving to work at regularly scheduled times, including flexibility around staff meetings and other college functions 
• Utilize appropriate time management skills by pursuing departmental objectives and making all required student outreach, follow-ups with students/staff in a timely manner 

Citizenship

• Demonstrate and adhere to the South College Commitment to Behavior “Community, Connection, Commitment” form. 
• Follow South College policies and procedures. 
• Participate in service activities that contribute to community, professional and institutional advancement 

Student Services

• Works closely with the Senior Director of Student Success/Director of Student Success on a daily basis to support individual and overall team success.  
• Help manage the student life cycle; new, continuing and re-entry. Assist students in understanding South College academic policies and procedures. 
• Meet with student advisee at the time of acceptance to the College to assist with acclimation to academic life including registering for courses, establishing goals and overcoming obstacles. 
• Proactively contact at-risk student advisees each week to provide resources and/or escalate issues to appropriate professionals (Director of Student Success, Dean of Academic and Student Services). 
• Assist in monitoring and managing student retention expectations for all students to achieve targeted persistence rates. 
• Meet with current students a minimum of once each quarter to register for the upcoming quarter, review academic plan, promote future goals, and address any areas of concern. 
• Consistently manage outlined Activities per QEP (Q1/Q2 Check ins and At Risk, Follow UP). 
• Monitor student progress for all students placed on probation and/or warning. Facilitate adherence to academic plan (if applicable.) 
• Maintain appropriate documentation in Campus Nexus/Web Client noting all student outreach and complete activities. 
• Assist and support institutional or department activities as assigned (welcome sessions, graduation, campus meetings, student programs etc.). 
• Other duties as deemed appropriate by the supervisor. 

Continuous Improvement

• Solicit feedback from department managers on how to improve the overall quality and efficiency of the Student Services Department  
• Participate in professional development activities and Student Success Advisor training.

Complex Cognitive activities

• Advanced verbal and written communication often in stressful situations involving students or co-workers
• Fast-paced work environment requiring quick adaptation skills in a changing strategic and tactical workplace

Education

• Bachelor’s Degree Required (degree in Education, Psychology, Social Work, or a related field preferred.)

Experience

• One to three years’ experience working in a post-secondary setting preferred. 

Notice of AI Use in Job Application Review

As part of our commitment in creating a fair, efficient, and consistent hiring process we may use artificial intelligence (AI) to help our recruiting teams organize, summarize, and analyze information provided by candidates, including resumes, application responses, and other materials submitted during the application process.AI may be used to identify patterns, highlight relevant skills, and experience, and assist in comparing a candidate’s qualifications with the requirement of a specific role. These tools are to improve efficiency and consistency while supporting more informed hiring decisions, which will ultimately be made by the hiring team.