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Cisco Data Analyst Level 1

$30 - $32.77 per hour

Cayuse Holdings

Overview

Job Title: Cisco Data Analyst Level 1

Location: Remote / USA

Type: Independent Contract (Contractor / Non-Employee)

Start Date: ASAP

Pay Rate: $30.00-$32.77 per hour

Primary Focus: Responsible for analyzing and providing data results globally for the eligibility for a client’s partner programs. All duties and responsibilities performed in accordance with the Mission, Vision and Core Values of Cayuse.

Responsibilities

Duties

  • Analysis of data regarding partner metrics

  • Biannual analysis of data to identify eligibility of partners within the program

  • Monitor and respond to inquiries submitted via internal email

  • Monitor and respond to cases in helpdesk queue

  • Data analysis from various sources for automation and development of reports and dashboards

  • Identify process and data threading gaps for production of key metrics and collaborate with cross-functional teams to resolve issues

  • Partner with and influence the Business, IT and Operational stakeholders as necessary for developing the testing and training strategies and execution plans

  • Understand and influence upstream and downstream stakeholders of the effort to Integrate internal data in order to create a complete Customer Success picture

Problem Solving

  • Responsible for working collaboratively with diverse teams and stakeholders to identify challenges, gather input, and develop effective solutions.

  • Facilitate communication across groups, evaluates options, and helps implement strategies that meet organizational goals.

  • Provides assistance and information in a prompt manner.

  • Manage continuous improvement through ongoing collection of data and information regarding customer requirements.

  • Understand and responds to others’ using active listening skills and tactful communication.

  • Ability to resolve issues following the parameters and guidelines of the client.

Accountability

  • Contributes to the accomplishments of team objectives; works collaboratively as a team member towards solutions; solicits input from other team members; demonstrates respect for the ideas and opinions of others; employs trust and openness.

  • Ensures customer satisfaction through follow up and special efforts.

  • Assist new employees with training through shadowing opportunities and explanation of work process as requested.

Qualifications

Education / Experience

  • Bachelor's degree or relevant experience.

  • Proven experience in Sales, Service and/or Customer Success operations with strong empathy for stakeholders and customers

  • Project management, data analysis and reporting with related toolset expertise:

  • Excel (3-5 years’ experience)

  • SharePoint

  • Databases

  • Get & Transform (Power Query)

  • Visual Studio

  • Microsoft SQL Server (1-2 years’ experience)

  • SSIS (1-2 years’ experience)

  • Ability to manage influence through persuasion, negotiation, and consensus building

  • Excellent communication and presentation skills, experience working with cross-functional teams

  • Must be able to operate in a fast paced, high stress environment and handle ambiguity

  • Demonstrated desire for continuous learning and improvement.

Technical Knowledge

  • Minimum of 3+ years’ experience in two of the following testing toolsets or frameworks: Excel, Microsoft Office

Human Relationship Skills

  • Speaks with clarity, articulation, and is aware of own non-verbal communication.

  • Dependable and can be counted on; complete assignments on time and accurately; keeps team members abreast of problems and work progress.

  • Demonstrate ability to learn quickly and thrive in high-energy team environment.

  • Strong written and spoken communication skills.

  • Must be able to work independently, as well as with a team.

  • Ability to function in a diverse work environment.

  • Experience in a customer service role.

Additional Abilities

  • Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.

Relationships

Reports to: Delivery Manager

Works with:

  • Serves client customers

  • Cayuse

Working Conditions

  • Normal physical conditions

  • General office environment

  • Must be able to sit for long periods of time looking at computer screen

  • May be asked to work a flexible schedule which may include holidays

  • May be asked to travel for business or professional development purposes

  • May be asked to work hours outside of normal business hours

Pay Range

USD $30.00 - USD $32.77 /Hr.

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Location US-

ID 2026-3661

Category Information Technology

Position Type Independent Contractor

Remote Yes

Clearance Required None

Vacancy posted 5 days ago
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