Bilingual Spanish Operations Coordinator

Job Description

Job Description

Client Operations Administrator (Bilingual Spanish) Direct Hire | Immediate Opening

The Hire Solution has partnered with an international travel organization to hire a Bilingual Client Operations Administrator on a permanent basis. This role requires a native-level Spanish speaker with strong reading and writing skills. This is a vendor-facing support position, so excellent phone etiquette and a strong customer service orientation are essential.

Key Responsibilities Execute clients’ day-to-day operational activities in accordance with contractual terms and standard service agreements. Perform detail-oriented tasks, including setting up and maintaining client programs. Provide operational and administrative support to the Client Operations Manager as needed. Create and update operational procedures and documentation. Coordinate onboarding of new associate and wholesale programs by: Setting up appropriate details in the back-office system Ensuring client requirements are met in accordance with agreements Performing end-to-end testing prior to implementation Distributing internal client information sheets Build and maintain positive working relationships with internal team members, regional and global partners, clients, and third-party partners. Manage disputes and voucher requirements, including investigation, processing, documentation, and reporting. Generate and distribute required monthly reports to clients within established service level agreements (SLAs).

Requirements Legally authorized to work in the U.S. without sponsorship Fluent in Spanish (spoken and written) Strong customer service orientation Excellent attention to detail and administrative skills Proficiency in Microsoft Office (Word, Excel, and PowerPoint) Self-motivated with the ability to prioritize, manage multiple requests simultaneously, and meet deadlines while adhering to service level standards Strong listening, verbal, written, and interpersonal communication skills Effective problem-solving skills with a methodical and structured approach to work High school diploma or equivalent required