Call Center Specialist

City of Springfield, Massachusetts

City of Springfield 311 Call Center is seeking a customer service professional to handle inquiries, provide information, and request services from City departments. Supervisory guidance comes from the 311 Call Center Director. The role involves telephone work, information gathering, and coordinating with various departments to resolve issues. Responsibilities include answering calls, documenting details, fulfilling mail requests, and transmitting information to relevant offices. #J-18808-Ljbffr

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Vacancy posted 4 days ago

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