Patient Financial Counselor

Join Mary Bird Perkins Cancer Center

Mary Bird Perkins Cancer Center is Louisiana's leading cancer care organization, caring for more patients each year than any other facility in the region. And with strategic hospital and physician partnerships, we are delivering on our mission to improve survivorship and lessen the burden of cancer.

Mary Bird Perkins and its partners work together to provide state-of-the-art treatments and unparalleled collaborative, comprehensive cancer services. This culture of innovation helps attract the best cancer minds in the country, from expert physicians and highly specialized scientists to forward-thinking leaders in supportive care and other disciplines.

Together, with our hospital and physician partners, we are one-hundred percent focused on cancer care.

Why Join Us? We are looking for talented and highly-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve.

Job Description:

Scope of Position: Ongoing upkeep of patient demographics, insurance information, & applicable consents; Ensures all current information is documented in MosaiQ; Meets with patients during their initial physician consult; discusses their comprehensive financial responsibility based on their benefits; Ensures patients understand their financial responsibility & options to pay; Assists the Patient Access Manager & relevant departments with monthly reports; Verifies outstanding patient balances are truly patient financial responsibility; Assists patients with any inquiries about insurance, billing concerns, or questions arising from correspondence received.

Essential Functions:

1. Informs patient of payment policy; Coordinates arrangements for patients needing financial assistance

2. Completes summary of payment options for patients; refers patients to Patient Liaison who meet the eligibility requirements to apply for Medicaid.

3. Meets with new patients before initial physician consult; obtains and verifies all demographic information, completes comprehensive summary of financial responsibility and payment options

4. Responsible for follow-up with patients who need updated demographics, Insurance information, or have an outstanding financial responsibility

5. Ensures authorizations are obtained before treatment; responsible for communicating with clinical staff to ensure no authorizations are missed.

Qualifications:

1. High school diploma or equivalent

2. Minimum of 3 years medical customer service required

3. Must possess strong organizational and communication skills, and the ability to handle multi-task assignments.

4. Independent thinker, self-starter with good troubleshooting skills needed.

5. Medicare, Medicaid, managed care payment and billing guidelines