Client Relations Specialist

Description Job Summary: The Client Relations Specialist serves as a primary point of contact for residents, homeowners, and visitors. This role is responsible for delivering excellent customer service, supporting Association Managers, and assisting with administrative, financial, and community-related tasks to ensure smooth daily operations. Key Responsibilities: Answer and manage all incoming phone calls in a professional and timely manner Respond to all incoming emails promptly and accurately Greeting and assisting all walk-in residents and visitors When Front Desk Receptionist is out, assist with taking, stamping and logging payments that come in. When Front Desk Receptionist is out, receive, stamp and distribute mail accordingly. Assist Association Managers with issues and requests within assigned communities Including ARB applications, follow-ups on ARB applications, decision notification from the Board to the resident. Compliance notifications and follow-up. Preparing the Page-Per Page letter packages for Annual Meetings, Budget Mailings, Special announcements. Support resident and community requests using CINC WebAxis Assist Association Managers with STAN AI and Nitro for email blast and text blast to communities. Upload all invoices into Strongroom for processing Process and route invoices for management approval Open, review, and distribute all incoming mail appropriately Scan and update resident files with returned mail and documentation Operate postage machine and prepare outgoing mail Assist residents with setting up and navigating the homeowner portal Attend meetings as requested and assist with taking and distributing meeting minutes Update CondoCerts and CINC WebAxis with meeting minutes Update CondoCerts and CINC WebAxis with monthly community financials Maintain accurate records and ensure resident files are current and organized Upload and enter Approved Budgets into CINC for upcoming assessments Complete the monthly billables by the 10th of the month for charges to the Associations Complete the Delinquencies for each Association per the Delinquency Policies of the Association Review and scan payments with the check scanner when supervisor is out of the office Requirements Skills & Qualifications: Strong customer service and communication skills (verbal and written) Ability to manage multiple tasks and prioritize efficiently Attention to detail and organizational skills Proficiency with office software and property management platforms (CINC WebAxis, Strongroom, CondoCerts preferred) Professional demeanor when interacting with residents, board members, and management Ability to work independently and as part of a team #J-18808-Ljbffr Harrison and Lear, Inc.