Credit & Collections, Supervisor

Collections Supervisor

AutoNation Finance is seeking a highly motivated and experienced Collections Supervisor to join our team. The Collections Supervisor will oversee and manage a team of Recovery Specialists focused on accounts that are 31-60 days past due. This position requires a strategic leader with expertise in managing collections, ensuring compliance, and driving team performance. The ideal candidate will have strong leadership, communication, and negotiation skills, with the ability to balance customer service, collections, and risk management in a fast-paced, high-volume environment.

The Collections Supervisor will report directly to the Servicing Manager and will manage a team of Loan Counselors. The role involves collaboration with internal departments such as Risk, Compliance, Customer Service, and Repossession, as well as external vendors. Additionally, the Collections Supervisor will work closely with senior leadership to ensure alignment with organizational goals.

Job Responsibilities

• Supervise, mentor, and train a team of Recovery Specialists focused on accounts 31-60 days past due.
• Provide ongoing coaching to improve team performance, including daily, weekly, and monthly performance assessments.
• Conduct performance reviews and identify training needs to enhance agent skills and achieve departmental objectives.

• Oversee collections efforts for accounts that are 31-60 days past due, focusing on high-risk, high-balance loans.
• Ensure Loan Counselors adhere to AutoNation Finance's collection policies, procedures, and compliance standards while negotiating payment arrangements, settlements, and resolutions.
• Monitor the progress of accounts, ensuring that delinquent balances are resolved in a timely manner and minimizing potential charge-offs.

• Ensure all collection activities comply with FDCPA, CFPB, UDAAP, and other regulatory requirements.
• Review and maintain accurate, detailed documentation of all collection activity in servicing systems to support compliance audits and internal reviews.
• Ensure that all documentation meets AutoNation Finance's standards and follows best practices for collections.

• Track and analyze team performance metrics, providing reports to senior leadership and identifying areas for improvement.
• Work closely with the Servicing Manager and leadership to set collection goals, including delinquency reduction and recovery targets.
• Develop and implement strategies to improve collection outcomes, reduce delinquency rates, and meet or exceed departmental goals.

• Oversee customer interactions, ensuring Loan Counselors handle customer inquiries and collections efforts with professionalism and empathy.
• Address escalated customer situations and provide support on complex cases where resolutions are difficult or require higher-level negotiation.
• Provide guidance on managing difficult conversations and ensuring positive customer interactions throughout the collections process.

Qualifications

• High school diploma or GED required; Associate's or Bachelor's degree in Finance, Business, or related field preferred.
• Minimum of 3 years of experience in collections, with at least 1 year in a supervisory role.
• Strong knowledge of auto finance collections processes, including negotiation strategies and payment arrangements.
• Proven experience in managing collections teams and driving performance improvements.
• Strong communication, negotiation, and problem-solving skills.
• Ability to develop and execute strategies to improve team performance and collections outcomes.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and office management software.
• Excellent written and verbal communication skills.
• Bilingual (Spanish/English) skills are a plus.

Physical Requirements

• Ability to sit at a desk for extended periods and use a computer and phone regularly.
• Occasional light lifting of files or office materials.

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.

AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.