People Operations Manager

Job Overview Position: HR ManagerLocation: Maine Office - Portland, ME 04101 (in‑person)Reports to: Chief People OfficerJob Type: Full‑time Responsibilities Payroll Own and process weekly payroll for all employees, including manual and special payrolls. Process final pay for state regulations and import tips to timecards for shack teammates. Audit payroll deductions and timecards, resolve discrepancies, and implement continuous process improvements. Build systems and documentation to increase reliability and automation. HRIS Administration (Paycom) Maintain accurate employee records across all lifecycle events. Manage HRIS workflows for rehires, terminations, and monthly org chart updates. Own checklists, tasks, and accrual configurations; audit state‑by‑state onboarding checklists. Conduct Paycom training for managers and expand use of people data for leadership decisions. Benefits Administration Administer Cigna health, HSA, supplemental plans, and other benefits such as cell phone stipend, Hartford Life Insurance, 401(k), and pet insurance. Handle enrollment, terminations, changes, COBRA, payroll deduction tracking, and vendor invoicing. Partner with broker on open enrollment strategy, benefit guide updates, and overall plan management efficiency. Compliance Identify and execute reporting obligations across all operating states, including paid leave and short‑term disability. Manage recurring filings such as OSHA, EEO‑1, and year‑end 401(k), and conduct minimum wage audits. Administer unemployment claims, manage workers’ compensation communications, and lead HR workstream for new shack openings. Recruiting Support Provide operational support for shack‑level recruiting and HQ offer administration. Post and sponsor open roles, issue offer letters, and maintain position seat counts in ATS. Team Member Operations Manage Google Workspace access, provisioning, deprovisioning, group and calendar management. Support staff with account and operational questions, and build SOPs for supervisor ownership. Process employee verifications and provide a reliable resource for benefits, payroll, and other questions. Qualifications 4–7 years of HR generalist or people operations experience, ideally in a multi‑state, multi‑unit environment such as hospitality, retail, or food & beverage. Hands‑on payroll processing experience required; Paycom HRIS experience preferred but not required. Solid working knowledge of multi‑state compliance and an ability to identify knowledge gaps and research solutions. Benefits administration experience, including carrier management and employee‑facing support. Strong process improvement and automation mindset; comfortable owning and scaling efficient processes. Comfortable with people data and translating insights into actionable decisions. Strong organizational skills and attention to detail; able to manage multiple moving parts without oversight. Clear, warm communicator translating HR complexity into plain language for managers and hourly employees. Self‑directed and comfortable working in a lean environment, building structure for others. Compensation and Benefits Salary: $80,000–$95,000 (based on experience) Paid vacation, sick days, and holidays Medical, dental, and vision insurance on a national PPO network with company premium contributions Access to a Health Savings Account (HSA) and supplemental insurance policies (Accident Insurance and Hospital Indemnity Insurance) Low‑asset fee 401(k) retirement plan after one month Optional life insurance and pet insurance after one month Mobile phone stipend program 50% off in shack food purchases Paid parental leave EEO Statement Luke's Lobster provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to any status, including but not limited to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Luke's Lobster complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Luke's Lobster expressly prohibits all forms of workplace harassment. Improper interference with the ability of Luke's Lobster employees to perform their job duties may result in discipline up to and including discharge. Essential job functions include standing for sustained periods of time, lifting objects from lower to higher positions, ascending or descending stairs or ladders, and bending, crouching, and reaching to low and high places. Luke's Lobster is a participant of E‑Verify. #J-18808-Ljbffr Luke's Lobster