Referral Coordinator - Cy-Fair Spring Branch Community Health Center

SUMMARY:

The Referral Coordinator is responsible for patient insurance referrals, consultations, and diagnostic procedures relating to the health center.

QUALIFICATIONS:

Minimum of three years experience in the medical or health insurance field. Bilingual- English/Spanish is required. Bachelor’s degree from an accredited university.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Schedules consultation and diagnostic appointments for patients per provider request and documents necessary information. Obtain insurance authorization for appointments, if necessary. Contact patients to provide appointment date, time, location and preparation information for appointment, if appropriate. Answers questions regarding patient appointments and testing. Answers telephone, screens calls, takes messages, and provides information. Responds to voice-mails and/or messages from patients, and schedules as needed. Follow-up with patients after provider visit. Exemplifies excellent customer service with patients, visitors, and other employees. Consistently demonstrates respect for the capabilities, different cultures and/or personalities of customers Relates well, and works collaboratively with all levels of staff in a professional manner. Consistently alters plans/routines when the situation requires and continues to perform without projecting stress/frustration that would adversely affect the work environment. Takes the initiative to proactively assist others without direct supervision and to resolve problems with other departments and co-workers. Ensures building is clean, organized, and presentable for patients and clients. Maintains open and effective communication with providers and employees to ensure quality patient care. Performs other duties as assigned. All Health Center staff members have emergency and disaster response responsibilities. Participates in all safety programs which may include assignment to an emergency response team.

BENEFITS

Paid Time Off 10 Company holidays 1- 8-hour Personal holiday 401(k) retirement plan- employer matches up to 5% Bereavement Leave Continuing Education Employee Assistance Plan Student Loan Forgiveness-if applicable Medical, Dental, Vision – Aetna Basic Life ($35k)/AD&D – 100% paid for by the employer Employee Assistance Plan (EAP) – 100% paid for by the employer Additional benefits available at employee expense: Additional Voluntary Life Insurance Short-Term Disability (STD) Long-Term Disability (LTD) Accident Insurance Critical Illness Insurance Hospital #J-18808-Ljbffr Spring Branch Community Health Center