Front Desk Reception - Part Time, Summer Temp

Site: Nantucket Cottage Hospital Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Temporary summer position on Nantucket. Evening shifts during the week and day shift on Saturdays. Performs switchboard, receptionist, and clerical functions for the Hospital. Qualifications Essential Job Duties and Responsibilities Operates the Hospital’s telephone, beeper, paging, and radio systems promptly and efficiently. Answers internal and external calls promptly and courteously and determines the nature of calls and directs calls appropriately. Releases information in accordance with Hospital policy and procedure. Maintains a current listing of patient’s names, room numbers and extensions. Maintains a list of phone numbers for on-call personnel and hospital staff. Keeps accurate records of consulting physicians’ telephone numbers and schedules and makes appointments in the appropriate manner. Provides courteous attention, direction and information to Hospital visitors, patients, and co-workers. Maintains an accurate listing of patients who will or will not receive telephone calls and visitors and directs calls and visitors appropriately. Maintains the Hospital’s sleep sheet on a daily basis. Promptly reports suspicious or questionable persons, activities, or telephone calls to the Manager of Plant Engineering/Safety Officer. Provides clerical and copying assistance to staff, including FEDEX procedures as requested. Maintains work area in a tidy manner and stores supplies properly. Prepares cash sheets listing patient payments and/or miscellaneous cash listings on an as needed basis. Processes requests for the purchase of employee airline/boat tickets in accordance with policy, ensuring processing within applicable time limits. Sorts and distributes mail and faxes in a timely, accurate and discreet manner. Completes deposit slips as directed. Demonstrates the ability to utilize proper procedures in the event of a disaster or threat to security. Ensures the postage meter is maintained and assists staff with mailings. Maintains new computerized telephone database. Distributes hardcopies to all departments when updated. Essential Qualifications, Knowledge, Skills, and Abilities Required for the Position Knowledge of: Working knowledge of Microsoft Office applications Knowledge of medical terminology preferred. Skills: Must be able to demonstrate adequate technical skills and judgment to function unsupervised during on-call, second shift, and weekend hours. Must have computer skills and type 50 WPM. Excellent communication skills required. Ability to: Ability to supervise volunteers and interns. Ability to tactfully communicate with both internal and external customers. Ability to handle stress and work in emergency situations. Ability to use of fingers and hands to operate all department-related equipment as described on the Department checklist. Additionally, must use beeper, telephone, calculator, fax, and other related office equipment. Ability to frequently bend, using back and knees. Ability to stand and walk 10%, sit 90% of the time. Ability to frequently climb, bend, reach, stoop, squat, help lift objects from five to fifty pounds and move patients via wheelchair or stretcher. Ability to lift from five to twenty-five pounds. Ability to present themselves in a professional manner. Credentials and Experience Required High School Degree or GED required. Must be able to clearly read/write the English language. Special Requirements Regular workweek requiring minimal additional hours. Must be available to work in the case of a declared hospital emergency. Additional Job Details (if applicable) Physical Requirements Standing Occasionally (3-33%) Walking Occasionally (3-33%) Sitting Constantly (67-100%) Lifting Occasionally (3-33%) 20lbs - 35lbs Carrying Occasionally (3-33%) 20lbs - 35lbs Pushing Rarely (Less than 2%) Pulling Rarely (Less than 2%) Climbing Rarely (Less than 2%) Balancing Occasionally (3-33%) Stooping Occasionally (3-33%) Kneeling Rarely (Less than 2%) Crouching Rarely (Less than 2%) Crawling Rarely (Less than 2%) Reaching Occasionally (3-33%) Gross Manipulation (Handling) Constantly (67-100%) Fine Manipulation (Fingering) Frequently (34-66%) Feeling Constantly (67-100%) Foot Use Rarely (Less than 2%) Vision - Far Constantly (67-100%) Vision - Near Constantly (67-100%) Talking Constantly (67-100%) Hearing Constantly (67-100%) Remote Type Onsite Work Location 57 Prospect Street Scheduled Weekly Hours 24 Employee Type Temporary Work Shift Evening (United States of America) Pay Range $22.80 - $42.48/Hourly Grade SN1S8 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: 1575 Nantucket Cottage Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at . Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline. Combat disease. Hold a hand. Help people. Impact the world. Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Are you ready? Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.