Operations Coordinator

Join the Team that's Simplifying Smart Technology

Daisy designs and installs smart home and business automation systems helping clients create spaces that are modern, connected, and comfortable, backed by responsive, high-quality service. We're looking for an organized, detail-driven Operations Coordinator to keep our day-to-day running smoothly: from scheduling installs and service calls, to supporting projects, managing our DaisyCare program administration, and keeping equipment moving in and out the door.

About the Role

The Operations Coordinator is the connective tissue of our daily operations. You'll be the person who keeps schedules on track, projects organized, DaisyCare members supported, and equipment flowing correctly through shipping and receiving. This is a great fit for someone who thrives on structure, enjoys juggling multiple moving parts, and takes pride in things running without dropped balls.

What You'll Do

Coordinate and maintain the calendar for installs, service appointments, and technician availability

Communicate with clients to confirm appointments, reschedule as needed, and resolve scheduling conflicts

Keep field teams informed of daily/weekly schedules and any last-minute changes

Support project managers with documentation, timelines, and status tracking for active installs

Maintain accurate project files, job notes, and client records in company systems

Follow up on open items, outstanding approvals, and task deadlines to keep projects moving

Manage administrative tasks related to the Daisy Care membership/service plan program

Process enrollments, renewals, and cancellations

Respond to member questions and route service requests to the right team

Track and report on Daisy Care program metrics as needed

Receive, inspect, and log incoming equipment and inventory

Prepare and coordinate outgoing shipments for installs and returns

Maintain inventory accuracy and flag discrepancies or damaged goods

Organize the stockroom/warehouse area for easy access and accountability

Answer phones, emails, and general inquiries, directing them appropriately

Assist with vendor and supplier coordination as needed

Support office organization, ordering supplies, and other administrative tasks

Take on ad hoc projects as priorities shift

What We're Looking For

35+ years of experience in operations, administrative coordination, or a similar role

Strong organizational skills with the ability to manage multiple priorities at once

Clear, professional communication skills written and verbal

Comfortable with basic inventory/shipping processes (or willing to learn quickly)

Proficient with common office/scheduling software (e.g., Google Workspace, Microsoft Office); CRM or field service software experience a plus

Detail-oriented with strong follow-through things don't fall through the cracks on your watch

A team player who's also comfortable working independently

Physical ability to lift/move equipment boxes as needed for shipping and receiving tasks

Nice to Have

3-5 Experience in home automation, low-voltage, security, or a related trade/service industry

Familiarity with membership or service-plan program administration

Experience supporting field service or installation teams

What Daisy Offers

Competitive pay

Benefits: health insurance, PTO, retirement, etc.

A collaborative, hands-on team environment

Room to grow as the company grows

Compensation: $35.00 - $40.00 per hour