Cashier/Counter Attendant

Cashier/Counter Attendant

OC - Ocala, FL 34481

Overview

Position Type Part Time Category Hospitality - Hotel

Description

The Cashier/Counter Attendant is the welcoming first point of contact for guests at The Faregrounds. This entry-level role takes and processes orders, supports accurate and efficient food and beverage handoff, maintains a clean guest-facing service area, and helps create an upbeat, organized experience across Faregrounds restaurants and concessions. Team members may be scheduled at Perch Coffee & Creamery, The Roost Bar, Cow Bird Express, The Yard Pizza Bar, Lucky Sparrow, or other event-service locations as business needs require.

Essential Duties and Responsibilities

The following statements describe the principal functions of this position and its scope of responsibility, but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences or relief, to equalize peak work periods, or otherwise to balance workload. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Welcome every guest in a friendly, professional manner; answer basic questions about menus, ingredients, pricing, and service flow; and help guests select items when appropriate.
• Accurately enter food and beverage orders into the point-of-sale (POS) system, process cash and credit-card payments, issue receipts, and follow all cash-handling and drawer-security procedures.
• Verify orders before handoff, communicate clearly with kitchen and/or bar teammates, and resolve routine order concerns promptly by involving a supervisor when needed.
• Receive and organize online orders to ensure accurate assembly and quick customer pick-up.
• Maintain a clean, stocked, and guest-ready counter area, including menus, condiments, beverage stations, pickup shelves, disposable serviceware, and dining-area touchpoints as assigned.
• Follow all company food-safety, sanitation, personal-hygiene, and safety practices, including proper handling of allergen-related questions and escalation of dietary requests to a supervisor or kitchen team member.
• Support responsible alcohol service when assigned to an alcohol-service location: check identification, follow company age-verification procedures, recognize when to request manager assistance, and never serve alcohol outside established policy.
• Assist with opening, closing, restocking, basic inventory counts, cleaning, trash removal, and event-day setup or breakdown as assigned.
• Work collaboratively with cooks, bartenders, other counter attendants, and management to maintain quick, accurate service during high-volume periods, events, and swim meets.
• Learn and follow all Faregrounds operational standards, appearance expectations, and guest-service procedures; be willing to work at multiple concepts as trained.
• Perform other duties as required.

Qualifications

Qualifications (Education, Experience, Technical Skills)

Education and Experience:

• High school diploma or GED preferred; current high school students may be considered where permitted by law.
• No prior restaurant experience is required. Customer-service, cashier, retail, concession, or food-service experience is a plus.
• Ability and willingness to learn POS systems, menu knowledge, cash-handling procedures, and food- and beverage-service standards.

Technical Requirements:

• Basic ability to use a touchscreen POS system, payment terminal, and handheld communication tools after training.
• Ability to accurately count cash, make change, and perform simple addition, subtraction, multiplication, and division.
• Effective verbal communication skills and the ability to present information clearly to guests and coworkers.

Skills and Knowledge:

• Friendly, reliable, and attentive guest-service approach.
• Ability to follow directions, work as part of a team, and ask for help when a guest need or safety concern requires escalation.
• Ability to work efficiently in a fast-paced environment while maintaining accuracy and cleanliness.
• Ability to work flexible shifts, including mornings, afternoons, evenings, weekends, holidays, and event days, as required.
• Willingness to learn menu items, ingredient basics, dietary restrictions, and allergen-awareness procedures.
• Physical ability to stand and walk for extended periods and to lift, carry, or move supplies up to 25 pounds with or without reasonable accommodation.

Personal Attributes

• Safety-minded
• Professional and friendly, even in challenging situations
• Reliable and punctual
• Honesty and integrity
• Attention to detail
• Team-oriented/team player
• Positive, coachable, and eager to learn

Reports To

General Manager or designated Faregrounds Manager/Shift Lead

Certifications and Licenses

• Food-handler training or certification is preferred and may be required within the timeframe established by company policy.
• Safe alcohol-service training is required before independently serving alcoholic beverages, when assigned to alcohol-service duties, in accordance with company policy.
• A Florida driver license is not required for this position.