Housekeeper - Full Time

Job Description

Hilton Grand Vacations is looking for a Housekeeper to join the Cancun Resort Las Vegas team. Don't miss out on this fantastic opportunity to work with a successful and growing company. Apply now to join our journey to success!

Our resort boasts 446 units, including spacious, well-appointed villas and penthouse suites. Guests can enjoy a cascading waterfall, four water slides, a grand swimming pool, and a poolside café for family fun. Additionally, a full range of spa services is available for those looking to escape and relax!

At Hilton Grand Vacations, our goal is to make someone's day, every day. We work in an exciting and positive environment where we help our guests enjoy life at its best by sending them to new corners of the world and giving them more time to reconnect. Join a company where helping people get away helps you get ahead and see just how far you can go. At HGV, we will help you reach your goals and build your future!
Extraordinary People, Exceptional Benefits:

• Day 1 Health Benefits Eligibility: Excellent health care options, including medical, dental, and vision
• Recognition Programs and Rewards
• Travel Discounts Program
• Outstanding Paid Vacation Program and Paid Sick Days
• Employee Assistance Program that supports your physical and mental wellbeing
• 401(k) program with company match
• Tuition reimbursement programs
• Employee Stock purchase program
• Numerous learning and advancement opportunities
• And more!

Responsibilities:

• Communicate effectively and professionally with Owners, Guests, and team members.
• Ensure Owner and Guest satisfaction and actively deliver Inspired Hospitality.
• Prepare guest rooms according to HGV standards of cleanliness and room presentation.
• Promptly report any damages, maintenance issues, or disturbances in Synergy.
• Address guest requests and complaints with patience, courtesy, and professionalism.
• Ensure proper care, maintenance, and safe operation of all housekeeping equipment and tools.
• Monitor and maintain inventory of housekeeping supplies and tools to support efficient operations.
• May be assigned to cleaning and upkeeping of common areas, including lobby, corridors and restrooms.
• Perform all work in a safe manner.
• Other duties as assigned.

What are we looking for?

• Previous experience in housekeeping, cleaning, or a similar role.
• Strong customer service skills with a focus on creating positive guest experiences.
• Excellent organizational and time management abilities to handle multiple tasks efficiently.
• Flexible availability, including weekends and holidays, to meet operational needs.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Responsibilities

Responsibilities:

• Communicate effectively and professionally with Owners, Guests, and team members.
• Ensure Owner and Guest satisfaction and actively deliver Inspired Hospitality.
• Prepare guest rooms according to HGV standards of cleanliness and room presentation.
• Promptly report any damages, maintenance issues, or disturbances in Synergy.
• Address guest requests and complaints with patience, courtesy, and professionalism.
• Ensure proper care, maintenance, and safe operation of all housekeeping equipment and tools.
• Monitor and maintain inventory of housekeeping supplies and tools to support efficient operations.
• May be assigned to cleaning and upkeeping of common areas, including lobby, corridors and restrooms.
• Perform all work in a safe manner.
• Other duties as assigned.

Qualifications

What are we looking for?

• Previous experience in housekeeping, cleaning, or a similar role.
• Strong customer service skills with a focus on creating positive guest experiences.
• Excellent organizational and time management abilities to handle multiple tasks efficiently.
• Flexible availability, including weekends and holidays, to meet operational needs.

About Us

What makes Hilton Grand Vacations unique?

There's nothing more rewarding than creating lifelong memories, for yourself and for others. And that's what you'll do with us. Through our inclusive culture of belonging, we value and celebrate the uniqueness of every individual who makes us who we are and is part of our amazing global community of more than 14,000 Team Members. They are the talented and brilliant people who deliver memorable experiences for our Members and Guests every single day through their commitment and passion for who we are and what we do. As an award-winning workplace, we pride ourselves on the positive impact we make in our industry and in the communities where we live and work. And we're dedicated to recognizing, rewarding and supporting every achievement, however big or small. It's all part of making incredible memories, together.

Find your path in a career that really matters, where you'll truly belong. Join our growing, innovation-driven team today.

About the Team

Be the heart of exceptional guest experiences by joining our resort operations teams. In each of our roles, from administration to recreation, you'll be making people's day every day. Whether you're creating a beautiful atmosphere at our properties and resorts, or delivering a warm and friendly spirit that ensures each interaction with our Club Members and guests is a special one-your role on our resort operations Team will be essential in making lifetime memories for our guests.