Investigative Specialist

Program Coordinator II (NS)

The mission of the North Carolina Department of Insurance is to promote a stable insurance market through unbiased regulation and to protect the lives and property of every citizen in all 100 counties while fostering superior, user-friendly service, courtesy, and respect. Our agency licenses insurance agents, adjusters, bail bondsmen and more, along with investigating fraud matters involving insurance consumers and any entity or individual regulated by the Department. In an ever-changing environment, it is the vision of the Department of Insurance to maintain the stabilization of the insurance industry in order to provide more products, competitive prices and consumer protection.

The primary purpose of the Investigative Specialist is to provide comprehensive administrative support to the Industrial Commission's Investigators and the Division Chief. The Investigative Specialist is the primary point of contact for the Division, documenting formal complaints received via U.S. Mail, phone, or email and synthesizing pertinent documents and other information received from complainants, other State agencies, attorneys, insurance providers, and other Industrial Commission sections and divisions. The Investigative Specialist researches, collects, and analyzes information from databases and public records and presents findings and recommendations to the Investigators and Division Chief.

Bachelor's degree from appropriately accredited institution and one year of experience related to the area of assignment; or an equivalent combination of training and experience.

Necessary Special Qualifications:

• The Investigative Specialist must pass a background investigation and obtain certification as a DCI Terminal Operator pursuant to 12 NCAC 04E.0402 with the Federal Bureau of Investigation Criminal Justice Information System and State Bureau of Investigation Division of Criminal Information.
• The Investigative Specialist also must obtain certification as a Certified Notary in North Carolina

We value our employees and offer a wide variety of competitive and family-friendly benefits. Benefits include:

• 12 Annual paid Holidays
• North Carolina State Health Plan administered by AETNA
• Supplemental Benefits including: Flexible Spending Accounts, Accident Insurance, Cancer & Specified Disease, Critical Illness, Dental and Vision
• NC State Retirement (TSERS)
• WeSave Employee Discounts