Customer Support Representative

Job Title

Culligan Water is seeking an individual experienced in customer relations.

Job Description

The Customer Service Representative works directly with customers to discuss orders, resolve problems, and meet related needs. To be a successful Customer Service Representative, you should be detail-oriented, organized, and have strong interpersonal and communication skills.

Benefits

Culligan offers a comprehensive benefits package including 401(k), 401(k) matching, dental insurance, health insurance, paid time off, and vision insurance. Additional perks include medical insurance, company-paid training, employee discounts for Culligan in-home products, and eligibility for annual recognition and training meetings/events.

Responsibilities

Responsibilities include extensive problem-solving, order processing, managing customer accounts, providing proactive sales support, scheduling service and delivery orders, sales activity scheduling and monitoring, coordinating schedules with the sales/service/operations team, contacting customers for scheduling additional services or offering maintenance plans, and referring unresolved customer grievances to designated departments for further investigation.

Qualifications

Qualifications include a high school diploma or GED, minimum of two years of customer service experience, strong time management and project management skills, proficiency in Microsoft Office (word, excel, outlook), and excellent communication skills, both written and verbal.

About Culligan

As the world's leading water experts, we are dedicated to delivering high-quality water solutions to residential, commercial, and industrial customers. Culligan International offers technologically advanced, state-of-the-art water filtration products, including water softeners, water filtration systems, industrial water treatment solutions, drinking water systems, and whole-house filtration systems. Compensation: $18.00 - $21.00 per hour.