FRONT DESK ASSOCIATE

Front Desk Associate

Founded in 1997, Bottom Line is a nationally recognized nonprofit organization with a mission to partner with degree-aspiring students of color from under-resourced communities as they get into college, graduate, and go far in life. We achieve this mission by providing consistent support throughout their college years, empowering them to stay on track, graduate, and achieve their goals. Our vision is to dramatically transform urban communities by producing thousands of new career-ready college graduates.

When you join Bottom Line, you will find a rewarding, fast-paced, results-oriented environment. We build strong relationships with our students and with each other. We take our work seriously, and we know that a focus on data and metrics is integral to our continued success. Experts in our fields, we are driven by our mission and extremely proud of the work we do.

Reporting to the Director of Workplace Experience, the primary focus of the Front Desk Associate is to effectively support the administrative and operational needs of the Massachusetts region. The Front Desk Associate helps greet visitors, send reminder communication to Bottom Line students about upcoming meetings, and maintain a welcoming office environment. The Front Desk Associate will support our ongoing efforts to create a culture of belonging and have the opportunity to work with our students, staff, leadership, and external vendors. As a vital part of the Bottom Line team, the Front Desk Associate will receive training that empowers them to successfully fulfill their responsibilities.

Primary Responsibilities

Front Desk Management & Communication - 85%

• Deliver best-in-class support to all members of the Bottom Line community by answering questions and phone calls; direct inquiries to the appropriate parties and/or take detailed messages
• Manage visitor access to the office through buzzer system, ensuring sign-in protocol is followed; have knowledge of visitors at all times
• In partnership with the Director of Workplace Experience, maintain a welcoming environment as the primary front-desk staff person; this includes collaborating to ensure that students, staff, and office visitors alike feel empowered to utilize resources as appropriate
• Accept and distribute package deliveries

Administrative Support - 10%

• Provide logistical support for office-wide activities, including set-up and breakdown of on-site events or catering
• Send daily reminder texts and as-needed event communications to students through SendHub, an SMS messaging platform
• Support in ensuring that office signage is up-to-date
• Execute other administrative tasks as needed

Program & Organizational Support - 5%

• Collaborate with Program, Recruitment, Development, and Leadership Teams to successfully support projects as assigned
• Represent the Bottom Line brand in a positive light, and take actions to increase brand awareness throughout the community

Duties, responsibilities and activities may change at any time with or without advanced notice.

Work Schedule:

This role requires candidates to work fully in-person at our Boston Office. The role follows the academic year, meaning that candidates would work from approximately September – April and be able to return the following September if eligible.

Front Desk Associates are part-time, non-exempt staff and will work between 4 and 5.5 hour shifts Tuesday – Thursday dependent on program and student needs.

Certain seasons will require work from 2 P.M. – 6 P.M., while others will require work from 2 P.M. – 7 P.M. There may be times throughout the year when you may be expected to work additional hours and/or flex your schedule to meet program and student needs.

Required :

• At least 1 year of relevant work experience
• Work authorization
• Knowledge of the Microsoft 365 suite of products, particularly Word, Excel, and Teams
• Ability to work both autonomously and collaboratively
• Customer service orientation and approach, both in working with our students and staff
• Strong attention to detail
• Ability to manage competing priorities and timelines
• Demonstrated commitment to Bottom Line's mission, vision, and core values
• Demonstrated proficiency and/or growth potential in Bottom Line's seven core competencies: Relationships, Results, Communication, Inclusiveness, Talent Development, Agility, and Planning

Preferred :

• Fluency in language other than English a plus
• Associate's or Bachelor's degree, or progress toward a degree

Compensation: $20 per hour