Residence Manager - Robert C. Wood Apartments

Residence Manager – Robert C Wood Apartments Full-Time | 37.5 Hours/Week | Monday–Friday, 8:30 AM–5:00 PM Lead Operations That Support Housing Stability BRC is seeking a Residence Manager to oversee the daily operations of a supportive housing residence serving individuals transitioning from homelessness. This role combines property management, tenant relations, program administration, and staff supervision to ensure residents receive high-quality services in a safe, well-maintained environment. The Residence Manager serves as a key operational leader, supporting both residents and staff while ensuring compliance with housing regulations, funding requirements, and agency standards. Key Responsibilities Supervise and support residential staff, fostering a culture of professionalism, accountability, and resident-centered service Oversee day-to-day building and program operations to ensure a safe, welcoming, and well-maintained environment Collect tenant rents, process leases, and coordinate housing-related documentation and legal proceedings, including evictions when necessary Generate and submit required narrative, statistical, and funding reports accurately and on time Assist the Program Director with administrative, operational, and compliance responsibilities Monitor occupancy, tenant records, and housing documentation to ensure regulatory compliance Coordinate with maintenance staff and the Superintendent regarding building systems, including boiler, elevator, HVAC, and other facility-related concerns Respond to resident concerns and assist with conflict resolution and housing stability efforts Participate in audits, inspections, and quality assurance activities Provide emergency First Aid/CPR and/or Narcan assistance when needed Perform related duties as assigned What You'll Gain Leadership experience within one of NYC's largest nonprofit housing providers Opportunity to develop skills in supportive housing operations and property management Exposure to housing compliance, tenant relations, and program administration Tuition assistance and professional development opportunities Clear pathways for advancement within BRC Who We're Looking For High School Diploma or GED Two (2) years of administrative, housing, property management, or social services experience Strong organizational, communication, and problem-solving skills Proficiency with Microsoft Office applications Ability to manage multiple priorities in a fast-paced environment CPR certification or willingness to obtain certification Preferred Bachelor's degree in a related field Experience working with individuals experiencing homelessness, mental illness, or other vulnerable populations Knowledge of supportive housing operations, tenant relations, or property management systems such as TenantPro Supervisory experience Working Environment This position is based within a supportive housing residence serving individuals with complex needs. Staff must be comfortable: Working directly with individuals experiencing homelessness, mental illness, substance use disorders, or other behavioral health challenges Managing tenant issues, housing crises, and operational concerns simultaneously Responding to emergencies and unexpected building or resident situationsExposure to strong odors, unsanitary conditions, or challenging resident behaviors Walking throughout residential buildings and navigating stairs as needed About The Program BRC's supportive housing programs provide safe, affordable housing paired with on-site services designed to help residents maintain housing stability, improve health outcomes, and achieve greater independence. Programs serve individuals with a variety of needs, including histories of homelessness, mental health challenges, substance use disorders, and chronic medical conditions. What We Offer Health and dental insurance starting Day One 3+ weeks vacation, 12 paid holidays, plus sick and personal time 403(b) retirement plan with employer match Tuition assistance and career advancement opportunities Flexible Spending Accounts (healthcare, transit, and childcare) A mission-driven team committed to employee wellbeing and professional growth #J-18808-Ljbffr Bowery Residents' Committee