Service Advisor

About Us Group 1 Automotive, Inc. (NYSE: GPI) is a Fortune 250 leader in global automotive retail, operating more than 250 dealerships and collision centers across the United States and United Kingdom. As the 4th largest dealership group in the U.S., Group 1 delivers a fully integrated automotive experience, including vehicle sales, financing, aftersales service, and digital retail solutions. As the automotive industry continues to evolve, Group 1 is investing in the people, technology, and operational excellence needed to shape what comes next. Our work is grounded in a simple belief, that a better experience for customers starts with an exemplary experience for employees. At Group 1, our commitment is to keep finding smarter ways to serve our customers and support one another. We believe great careers are built in environments where people are trusted, challenged, and given room to grow. If you share our core values of integrity, transparency, professionalism, teamwork, and respect, you can get more with Group 1. More opportunity. More support. More ways to build a career that moves you forward. Overview BMW of Shawnee Mission is seeking a customer-focused and experienced Service Advisor to join our award-winning service team. The Service Advisor serves as the primary point of contact between customers and the service department, ensuring an exceptional ownership experience that reflects the premium standards of the BMW brand. The ideal candidate will have a proven track record in automotive service advising, strong communication skills, and a passion for delivering outstanding customer satisfaction. Responsibilities Greet customers promptly and professionally, building trust and rapport throughout the service experience. Listen to customer concerns and accurately document vehicle issues and service needs. Prepare service estimates, review recommended repairs, and obtain customer authorization. Coordinate with technicians to monitor repair progress and ensure timely completion of work. Communicate service updates, repair recommendations, and completion timelines to customers. Explain maintenance schedules, warranty coverage, and repair details in a clear and professional manner. Upsell maintenance services and repair recommendations based on vehicle needs while maintaining customer trust. Review completed repairs with customers and ensure complete satisfaction before vehicle delivery. Maintain accurate service records and documentation in the dealership management system. Resolve customer concerns promptly and professionally to ensure a positive service experience. Meet or exceed individual and departmental performance metrics, including customer satisfaction and sales objectives. Adhere to all dealership policies, manufacturer standards, and safety procedures Qualifications Minimum of 2 years of experience as an Automotive Service Advisor. Strong knowledge of automotive maintenance and repair processes. Excellent customer service, communication, and relationship-building skills. Proven ability to sell recommended maintenance and repair services. Strong organizational skills and ability to manage multiple customers simultaneously. Proficiency with dealership management systems and computer applications. Valid driver's license with a clean driving record. Preferred Luxury automotive dealership experience, preferably with BMW, Mercedes-Benz, Audi, Lexus, or other premium brands. Experience with CDK, Reynolds & Reynolds, or similar dealership software. BMW product knowledge or previous BMW dealership experience. What We Offer Competitive compensation with performance-based incentives. Comprehensive health, dental, and vision benefits. 401(k) with company match. Paid time off and holidays. Ongoing training and professional development. Opportunities for career advancement within a premier automotive dealership Equal Opportunity Employer We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Employment is contingent upon successfully completing all applicable pre-employment requirements in accordance with federal, state, and local law. #J-18808-Ljbffr