Host/Hostess

Restaurant Host

The Restaurant Host's key duties are to greet guests warmly, maintain reservations and an organized waitlist, assist with inquiries and support the front-of-house team as needed. This position will be responsible for the following:

Essential duties and responsibilities include the following. Other duties may be assigned.

• Ensure the proper setup of dining room.
• Promptly greet guests and patrons personally as they enter the establishment.
• Escort guests and patrons to their table.
• Present menus, make recommendations and take orders if necessary.
• Ensure dining room seating is controlled and that there is server parity in number of tables.
• Liaise between staff and guests to ensure guest needs, as well as expectations are exceeded.
• Anticipate and address guests' service needs.
• Assist individuals with disabilities.
• Thank guests with genuine appreciation upon departure.
• Answer telephones using appropriate etiquette.
• Accept to-go orders over the telephone.
• Receive and record dining reservations on the telephone.
• Efficiently and effectively resolve any issues to the guest's satisfaction.
• Ensure neatness and cleanliness of stations.
• Assist other food and beverage staff when necessary.
• Ensure personal appearance is neat and professional.
• Comply with quality assurance expectations and standards.
• Follow all company safety and security policies and procedures.

Secondary responsibilities

• Bus tables and assist with processing dirty dishes if necessary.
• Clean all front of the house areas including windows, light fixtures and entrance as assigned.
• Fill water bottles, cut fruit, roll silverware, and complete other service-related tasks as assigned.

Job requirements

Education and experience

• Prior food and beverage industry experience preferred.
• Prior guest relations training.

Knowledge, skills and abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Strong written and verbal communication skills.
• Positive, upbeat attitude and personality.
• Punctuality and reliable attendance.
• Strong interpersonal skills and the ability to work well with co-workers and the public.
• Ability to read, write, speak and understand the English language in order to communicate with guests and other team members.
• Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision.
• Must be willing to work flexible hours such as mornings, nights, weekends and holidays.

Physical demands and work environment

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regularly required to stand and walk for a prolonged period of time,
• Endure various physical movements throughout the work areas, such as lifting, reaching, extending arms over head, bending, stooping, pushing and pulling.
• Frequently exposed to elevated noise levels.
• Occasionally requires carrying trays of food and bus trays of dishes up to 25 lbs.
• Must be capable of working effectively in both a hot and cold extreme temperature environment. Work surfaces may be unlevel, slippery, or unstable.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.