Front Desk Receptionist

Front Desk Receptionist

As part of your application, please submit a brief statement of values (less than 250 words) describing how your personal and professional values align with NEOMED's core values of Integrity, Collaboration, and Excellence. We are seeking individuals who not only bring strong skills and experience, but also demonstrate a commitment to these values in their work performance.

Position Title - Front Desk Receptionist

Position Type - Admin/Professional

Department - Dentistry Dental Clinic

Full or Part Time - Full Time

Pay Grade - BW5

Starting Pay Rate Range: $16.92 $19.74, commensurate with experience.

Department Specific Information - Join NEOMED's New Bitonte College of DentistryThe Bitonte College of Dentistry at Northeast Ohio Medical University delivers a comprehensive predoctoral dental program grounded in patient-centered care, community engagement, and evidence-based practice. The College is committed to preparing practice-ready oral health professionals while supporting student success and meeting accreditation standards. We are seeking a Front Desk Receptionist to support daily clinic operations and ensure a welcoming, organized, and efficient front office experience.

At our organization, we are committed to fostering a collaborative and team-oriented environment that is essential to fulfilling our mission. We believe every employee should feel appreciated, valued, and empowered. To maintain a supportive organizational culture, we seek individuals whose values align with our mission and who thrive in a team-based approach. We encourage individuals whose values align with this collaborative approach to patient care to apply.

NEOMEDis committed to supporting your health, well-being, and long-term successboth at work and beyond. Our comprehensive benefits package is designed to help you thrive.

Healthcare CoverageCompetitive medical, dental, and vision insurance through Medical MutualFlexible Spending Account (FSA) or Health Savings Account (HSA)Short- and long-term disability coverage, Long-term care coverage options, and Life insuranceRetirementState retirement plan with 14% employer contribution to help you plan for the futurePaid Time OffGenerous vacation and sick leave, in addition to 11 paid holidays each yearAdditional BenefitsOngoing investment in your professional growth through on-site training and Lean Six Sigma certificationEmployee wellness activities and initiatives that support a healthy work-life balance

Summary - The Front Office Receptionist serves as the first point of contact for patients, visitors, students, and faculty in a busy dental school clinic environment. This position supports daily clinic operations by managing patient scheduling, check-in/check-out procedures, communications, and insurance verification and eligibility, while ensuring a welcoming, organized, and efficient front office experience.

Principal Functional Responsibilities - Patient Reception and Customer Service:Greet and assist patients, visitors, students, and faculty in a professional and courteous manner. Manage patient check-in and check-out processes to ensure smooth clinic flow. Answer phones and respond to patient inquiries regarding appointments and general clinic information. Maintain accurate patient records in the electronic health record (EHR) system. Facilitate efficient patient scheduling and appointment coordination. Support patient satisfaction through professional communication and service.Insurance and Administrative Support:Perform insurance verification for patient appointments, including eligibility and coverage. Provide support with patient billing processes, including collecting payments and addressing billing inquiries. Work collaboratively with the billing team to ensure accurate documentation and follow-up as needed.Operational Support:Assist in maintaining an organized and efficient front desk environment. Support clinic operations and patient flow in a high-volume setting.Other Duties:Perform other related duties as assigned.

Qualifications - High school diploma or equivalentAt least 1 year of customer service experience in a high-volume dental officeMinimum 1 year of experience with dental insurance verification and related processes

Preferred Qualifications - Associate's degreeExperience with Medicaid

Physical Requirements - Must be able to utilize a phone, computer, and other office equipment. This role operates in a clinical environment within an academic institution and requires frequent interaction with patients, students, faculty, and staff, as well as extended periods at the front desk and computer.

NEOMED Campus Safety Guidelines - In an effort to keep our campus community as healthy and safe as possible, NEOMED may require vaccinations as a condition of attendance and employment. This policy will allow for exemption of the vaccination requirement for those individuals with valid medical reasons, sincerely held religious beliefs and matters of conscience.