Customer Service Representative

infinia search

Job Description
Job Description
Claims Service Representative
Type: Contract to Hire
Location: Hybrid in Howell, MI
Schedule: M-F, 8:30-5P (during training); 9:30a-6p or 10:30a-7p (post training)
Responsibilities:
Respond to customer requests from a variety of sources
Index several Outlook mailboxes, make outbound callouts and complete COI requests
Assist with first party collections, returned mail call/emails, and incoming voicemails
Answer inquiries from policy owners and agents fro certificate requests
Complete Certificate of Insurance (COI) and ID card requests
Provide timely, quality service to various stakeholders
Achieve productivity, service, and quality metrics

Skills and Experience:
College degree preferred, but not required
2+ years of related experience required; Knowledge of insurance preferred
Tech-savvy, with strong communication, active listening and call handling skills
Physical Demands:
Ability to work in a fast-paced, team envirionment
Ability yo sit and/or stand for extended periods of time (75%+)
\nCompany Description
We’re Infinia Search. We’re a relationship-driven search firm that proves that talent, ambition, curiosity, and an infinite work ethic creates exponential results for our clients and candidates.

Company Description

We’re Infinia Search. We’re a relationship-driven search firm that proves that talent, ambition, curiosity, and an infinite work ethic creates exponential results for our clients and candidates.

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Vacancy posted 1 day ago

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