Production Support Manager

Job ID: 22827651Reference Number: 24-00813Title: Production Support ManagerLocation: Iselin, NJ, 08830Posted Date: 2024-08-28Contact: Shyam MaramContact Email: View email address on us.fitly.work Phone: (848) 234-8733Company: HAN StaffingProduction Support Manager IT OperationsNeed Manager level candidateCharlotte, NC - Dallas, TX, - Minneapolis, MN- New Jersey, NJWhat you need:10+ years' experience managing a mid to large size customer facing production support environment.Strong experience with service management, SLA tracking, and operational reporting to customers and managementExperience managing projects and tasks.Strong communication skills with peers, customers, and partnersExperience in setting up processes using service management tools, Preferably Service Now and JiraExperience managing the health of production application environments.Experience working in a technical support role in a complex architectural environment.Experience working with Vendors.Experience working in offshore model.Experience managing tasks and deliverables.Strong Excel, PowerPoint, and presentation skillsExperience with SQL required.Understanding of ITIL practices and software deliveryPractical knowledge of working with SOWs, SLAs, and Change RequestsAbility to foster partnerships and a shared sense of responsibility toward goals.Strong/proven customer focusCapability to approach problems as challenges.Strong planning and coordination skillsBachelor's degree or higher in business or technical field or commensurate experience in the fieldWork experience in delivery management and customer partner or account interaction is a must.