Office Administrator

Job Description

Job Description

Full-Time | Monday–Friday | 9:00 AM–5:00 PM
Pay: $22.00–$25.00 per hour, based on experience
Work Location: In Person – Tampa, FL

We are a fast-paced home restoration and construction company seeking a dependable, organized, and motivated Office Administrator to support our Tampa office.

As the Office Administrator, you will play an important role in the day-to-day operation of the office while providing administrative support to our Sales, Management, and Executive teams. This position requires someone who is proactive, highly organized, comfortable communicating with customers and team members, and able to manage multiple priorities in a fast-moving environment.

The ideal candidate has a positive, professional attitude, strong communication skills, excellent attention to detail, and the ability to take initiative without requiring constant direction.

Key Responsibilities

• Provide daily administrative support to the Sales, Management, and Executive teams.
• Answer incoming phone calls, direct calls appropriately, take detailed messages, and assist customers professionally.
• Make daily outbound calls to customers, leads, insurance companies, vendors, and other contacts as needed. Outbound calling is a consistent and important part of this position.
• Learn and effectively manage the company's CRM system, including entering information, updating customer records, maintaining accurate notes, and completing assigned tasks.
• Monitor customer files and assist with keeping jobs organized and moving through the appropriate stages.
• Communicate with customers regarding appointments, documentation, job updates, and other requested information.
• Assist the Sales Team with scheduling, customer follow-up, paperwork, documentation, and administrative needs.
• Transmit documents and information accurately via email, electronic systems, mail, and phone.
• Maintain organized electronic and physical records and ensure documentation is properly filed.
• Assist with data entry, spreadsheets, reports, and internal tracking systems.
• Follow up on outstanding documents, paperwork, signatures, and other administrative requirements.
• Coordinate with other company departments to ensure information is communicated accurately and in a timely manner.
• Maintain a professional, organized, and welcoming office environment.
• Assist management with special projects and additional administrative responsibilities as assigned.
• Follow established company procedures and maintain confidentiality when handling customer, employee, and company information.

Qualifications

• High school diploma or equivalent required.
• Previous administrative, office management, customer service, or similar professional experience preferred.
• Experience in construction, roofing, home improvement, restoration, insurance claims, or a related industry is a plus.
• Strong computer skills and the ability to learn new software and CRM platforms quickly.
• Experience with Microsoft Office, Google Workspace, email, spreadsheets, and electronic document management preferred.
• Strong verbal and written communication skills.
• Professional demeanor when communicating with customers, vendors, management, and coworkers.
• Comfortable making and receiving a high volume of phone calls.
• Strong organizational and time-management skills.
• Ability to manage multiple projects, deadlines, and priorities simultaneously.
• Highly attentive to detail and accuracy.
• Dependable, punctual, and able to maintain a consistent Monday–Friday schedule.
• Self-motivated with the ability to identify what needs to be completed and take initiative.
• Ability to work effectively both independently and as part of a team.

What We're Looking For

We are looking for someone who thrives in a busy, fast-paced office environment and understands that priorities can change throughout the day. The right person will be organized, personable, confident on the phone, comfortable following established processes, and willing to jump in wherever support is needed.

This is an in-office position and is not eligible for remote work.

Position Details

Job Type: Full-Time
Pay: $22.00–$25.00 per hour, based on experience
Schedule: Monday–Friday, 9:00 AM–5:00 PM
Work Location: Tampa, FL – In Person
Remote Work: No

Benefits

• Paid time off following successful completion of the applicable probationary period
• Monday–Friday schedule
• Opportunities to learn and grow within a fast-paced home improvement and restoration company

Multi divisional construction company specializing in roofing, siding, gutters and other home improvements projects.

Company Description

Multi divisional construction company specializing in roofing, siding, gutters and other home improvements projects.