Bilingual Child and Family Advocate Case Manager

Job Description

Job Description

Description:

YWCA Mission Statement

YWCA Rock County is dedicated to eliminating racism, empowering women, and promoting peace, justice, freedom and dignity for all.

Alternatives to Violence (AVP)

YWCA Alternatives to Violence provides safe, confidential, and sensitive services to domestic violence victims and their minor children, sexual assault victims and their minor children and victims of human trafficking through a 24-hour helpline and text line, emergency shelter, supportive case management services, legal advocacy, and support groups for residents, walk-in clients and community members.

Job Summary

The Child Family Advocate is responsible for case management and implementing and evaluating child and

family programming and needed services for Hispanic-Latino and non-Hispanic-Latino speaking clients. This

includes some legal advocacy and assisting in the training of volunteers, interns, new staff.

Major Responsibilities:

1. Crisis Intervention and Culturally sensitive Case Management support for survivors of: Domestic violence, sexual assault and human trafficking; conduct safety planning and Domestic Violence Legal Services, Restraining Orders and Bond Modifications; facilitate Education and referral to additional Community Resources; assess emergency shelter needs
2. Conduct intake screenings with children/youth that are in shelter, making necessary recommendations and referrals where appropriate to the parent
3. Develop safety plans with clients under the age of 18. Provide advocacy and case management services for clients under the age of 18. Provide appropriate referrals and resources for children and youth while at shelter
4. Plan and facilitate child and youth support groups to address issues that may include safety plans, conflict resolution and anger management
5. Collaborate with adult clients to address parenting concerns. Facilitate Nurturing Parenting curriculum
6. Work to establish and maintain relationships with local community youth services and others to advocate for victim’s needs
7. Provide information on civil and criminal court procedures to victims and assist them in navigating the legal system
8. Provide information on the rights of victims of crime, assist with victim compensation process as applicable and collaborate with local Victim Witness Office as applicable to minimize duplication of services
9. Assist victims of domestic violence and sexual assault in the process of obtaining a restraining order and/or Safe at Home program
10. Continue to participate in applicable training, including trauma informed care and crisis work
11. Share in shelter responsibilities which may include answering helpline, text line and on-call duties
12. Establish and continue utilizing a self-care/safety plan
13. Assist in providing services to shelter residents
14. Represent the YWCA on community groups as requested
15. Maintain confidentiality of current and past clients, per policy and law
16. Attend staff, departmental, and other YWCA meetings as assigned.
17. Maintain familiarity with YWCA goals, mission and programs.

Reports to Program Director of Crisis Services and Empowerment

Hours 40 hours weekly occasional evenings and weekends, on-call duties

Compensation EXEMPT, 1.0 FTE. Hourly with full time benefits.

YWCA Rock Cause-Driven Leadership Competencies:

1. Community: Demonstrates a commitment to improving lives and securing futures with themselves and others. Effectively communicates the benefits and impact of YWCA efforts. Ensures community engagement. Ensures the voices of the community are heard.
2. Values: Models and teaches YWCA values. Reinforces YWCA values within the organization and the community. Incorporates values into the organization’s vision and strategies.
3. Diversity, Equity, Inclusion: Develops strategies to ensure staff and volunteers reflect the community. Champions inclusion activities, strategies and initiatives. Develops and implements intentional systems of DEI throughout the organization.
4. Relationships: Builds relationships to create community. Builds and nurtures strategic relationships to enhance support for the YWCA. Develops relationships with influential leaders to impact and strengthen the community.
5. Communication: Demonstrates active listening. Seeks to understand, asks questions. Communicates to obtain buy-in and support of YWCA goals. Communicates to engage and inspire people within and outside the YWCA
6. Developing Others: Provides others with feedback, coaching, guidance and support. Provides. tools and resources for the development of others. Ensures that a talent management system is in place and executed effectively.
7. Decision Making: Provides others with frameworks for making decisions. Integrates multiple thinking processes to make decisions. Possesses penetrating insight and strong strategic and critical thinking skills.
8. Innovation: Involves the community and seeks input in the development of policies, programs and activities. Invests resources in well-designed innovation initiatives.
9. Project Management: Develops plans and manages best practices through engagement of team. Ensures executions of plans. Creates a structure to deliver organization-wide results to achieve objectives.
10. Finance: Effectively creates and manages budgets. Develops and implements stewardship strategies.
11. Quality Results: Holds staff accountable or high- quality results using a formal process to measure progress. Assigns clear accountability and ensures continuous improvement. Determines benchmarks and ensures appropriate leadership to meet objectives.
12. Self-Development: Shares new insights. Fosters a learning environment embracing diverse abilities and approaches. Creates a learning organization.
13. Flexibility: Creates positivity in self and fosters it in others to support change. Partners to create positive change in the community.

Qualifications

• Bachelor’s degree in Social Work or Human Services field or commensurate experience with demonstrated knowledge and application of social work/human services best practices.
• Proficiency in Spanish
• Knowledge of child development and ability to relate to children, birth to teen.
• Demonstrated knowledge of developmentally appropriate parenting practices.
• Case management and group facilitation skills.
• Knowledge of the dynamics of domestic violence and sexual assault and its effects on children and young adults.
• Knowledge of domestic violence, housing programs, family dynamics and community resources.
• Detail-oriented with good communication, problem solving, time management and organizational skills.
• Ability to develop a team approach with staff, volunteers and community partners.
• Strong interpersonal and communication skills required.
• Experience working with culturally and economically diverse populations.
• Ability to maintain strict confidentiality and professionalism, with high standards of integrity and credibility.

YWCA is committed to recognizing and valuing diversity and strives to create a work place in which diversity is intentionally developed and celebrated. YWCA will not accept any intolerant or discriminatory behavior – especially that related to race, color, national origin, citizenship, religion, pregnancy, gender, sexual orientation, gender identity, disability, genetic information, military status, political belief or any additional characteristic protected by applicable law.  

To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities. Job descriptions represent a general outline of job responsibilities and qualifications. They are not intended to be comprehensive in nature. In addition, jobs evolve over time and, therefore, their descriptions may not reflect the precise nature of the position at a given point of time