Café Ambassador- Downtown Detroit

Café Ambassador- Downtown Detroit The Role Do you find your purpose in empowering others? As a Café Ambassador, you are the face of Capital One’s mission to change banking for good. We’ve broken the mold of traditional banking—you won’t be found behind a teller line or a glass window. Instead, you’ll move throughout the Café, bridging the gap between digital innovation and human connection. In this role, you’ll act as a high-end service specialist and a guide to digital banking. You aren't just serving a community; you’re building one by bringing Capital One’s mission to life within a vibrant, modern community hub. What You’ll Actually Do Be a Natural Connector: Proactively engage with guests in a high-energy environment that serves as both a community space and a local coffee shop. (Note: You are a banking guide, not a barista—you won’t be serving coffee!) Serve as a Brand Advocate: Share the value of Capital One’s products and services through genuine conversation rather than transactions. Your success is measured by the quality of the connection, not a quota. Simplify the Complex: Guide customers through our digital ecosystem, helping them master mobile tools and troubleshoot tech challenges with ease. Facilitate Purposeful Impact: Host and support local events that promote financial health. Act as a brand steward within the framework of Capital One’s established programs and strategic community partnerships. Advocate & Problem-Solve: Advocate for customers, problem‑solve, and own issue resolution in alignment with compliance and regulatory requirements. Handle complaints and escalated situations, including de‑escalation, with support from the tools and resources available. Act as a Culture Carrier: Foster a supportive, inclusive environment where every guest feels welcome. Be a team player with strong attention to detail, a positive attitude, and flexibility. Stay Agile & Engaged: Move through the Café continuously to connect with the community and support the flow of the guest experience. Why Join Us? This isn’t just a job—it’s work with a mission. Because we’ve removed the pressure of traditional sales quotas, you are free to focus on the depth of your impact on customers, teammates, and the community. We provide an inclusive environment where we invest in your confidence, service mindset, and professional growth. The Perks Day 1 coverage for Medical, Dental, Vision and Prescriptions, plus Flexible Spending Accounts, Life and Disability Insurance Paid Time Off Education Assistance Matching 401(k) contribution up to 7.5% Paid Parental Leave Mental Health support Back‑up Child or Elder Care Fit check covered with Threads line Custom beverage while working And much more! Essential Functions (Included, but not limited to) Support surrounding Cafés as needed within a 50 mile radius, with occasional opportunities to assist other locations in the broader Region. Available to work a flexible schedule, including nights, weekends, and holidays, with hours and days subject to change. Adapt to business‑driven schedule adjustments as required. Attend all required training sessions, which may occur on a schedule differing from the primary shift. Lifting up to 25 pounds and moving/standing for extended periods of time. Regular and consistent attendance. Basic Qualifications High School Diploma, GED, or Equivalent Certification At least 1 year of Retail, Sales, or Customer Service experience Preferred Qualifications Associate’s degree 2+ years of banking experience 2+ years of Retail or Customer‑facing experience Proficient in G‑Suite Strong written and oral communication skills At this time, Capital One will not sponsor a new applicant for employment authorization for this position. Detroit, MI: $47,840 - $55,016 for Cafe Ambassador Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries. #J-18808-Ljbffr Capital One