Assistant Service Manager

Automotive Service Advisor

At Kenosha Toyota, we have nothing of higher value than our people! We built a brand new, state-of-the-art facility conveniently located in a dealer strip along a major interstate to house our team of automotive experts and novices alike. We are thrilled to be building our fun, family-like culture where our leaders truly lead by example. At Kenosha Toyota, we provide ongoing training in every department to make sure our team is equipped with the proper tools to be the best they can be. As a member of the greater Rydell Company family, we also offer career development tracks to ensure this isn’t just a job - you can build your career here!

As an Automotive Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Automotive Service Advisors are true professionals who enjoy helping others.

What's In It For You:

• Promote from within
• Ongoing Mentorship
• Roundtable Meetings
• Clear and Concise Communication
• Medical and Dental
• Vision Insurance
• Life Insurance
• 401K Plan
• Paid Training
• Employee discounts on products and services

Responsibilities:

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensure that the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently

Requirements:

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance.
• Clean driving record
• Willing to submit to a pre-employment background check & drug screen

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to providing a safe, drug-free work environment. Applicants must be willing to submit to a pre-employment background check and drug test. Interested candidates must possess a valid driver's license and have a satisfactory driving record.