Sales Support Specialist

Job Type


Full-time

Description



The Drexel Way:
We don't just sell lumber, we Supply. Happiness. Drexel is Team Member-owned and community-driven. With six retail hubs and three manufacturing plants across Wisconsin, we've been a Top Workplace every year since 2011. Why? Because we hire for heart and train for skill. When you join Team Blue, you aren't just a team member-you're an owner.

The Mission:
As the Command Center Master, your mission is to drive Administrative, Quoting, and Sales Support Excellence by working side-by-side with our sales and operations teams. Driven by our core values, you will foster a positive People & Culture environment where hard work is recognized, and operational bottlenecks are actively heard and resolved. By ensuring every builder's start packet is printed perfectly, quotes are locked accurately, and change orders are handled swiftly, you serve as the critical "Final Check" that keeps local builders on schedule with products they are proud to stand behind. Finally, as the Guardian of the Product data, you will passionately protect our margins and prevent profit leakage, directly fueling our profit-sharing program and growing our ESOP for the entire team.

Defining the Role:

• Operational Pace-Setting: The ability to move with speed while maintaining total accuracy. You set the tempo for the administrative workflow and order entry pipeline.
• Tactical Communication: Leading and participating in the daily huddle. You communicate project updates, navigate material overages/shortages, and assign the tasks that keep jobs moving forward.
• System Mastery: Being the most skilled operator of our point-of-sale (POS) systems, software, and spreadsheets. You meticulously create jobs, update pricing, and lock in quotes.
• Logistics Logic: Understanding how a project packet should be built for maximum field efficiency. You ensure floor plans, i-joist layouts, and truss layouts are printed and prepared flawlessly.
• The Science of Coordination: The ability to schedule material deliveries and returns to maximize customer service capacity. You focus on reducing administrative friction, eliminating data errors, and minimizing communication gaps to protect the P&L.

What Success Looks Like:

• Quote & Order Accuracy Rate: The percentage of jobs, quotes, and delivery orders processed and entered into the system with zero data entry errors.
• Response & Turnaround Time (Administrative Velocity): How quickly start packets are printed, quotes are updated, and change orders or service repairs are facilitated to keep projects moving.
• Inventory Reconciliation Efficiency: The speed and accuracy with which material overages, shortages, and returns are tracked, documented, and resolved in the system.

The Drexel Advantage: The Wealth-Builder (Ownership)

• ESOP Shares: We don't just work here; we own the place. You'll earn a real stake in the company's success.
• Profit Sharing: When Drexel wins, our team wins.
• 401k: A solid foundation for your long-term retirement goals.

Health & Well-Being

• Comprehensive Coverage: Medical, Dental, and Vision insurance to keep you and your family "weather-proof."
• Fitness Reimbursements: Annual funds dedicated to your physical health and family activities.
• Employee Assistance Program (EAP): Confidential support when life gets complex.

Life & Legacy

• Immediate Paid Time Off: Start with Holiday and Vacation pay from day one.
• Scholarship Program: We're invested in the next generation-educational support for the children of our team members.
• Annual Charity Match: We'll double your impact on the causes you care about most.

The "Drexel" Lifestyle

• Birthday PTO: A paid day off to celebrate you.
• Product Discounts: Special pricing on the high-quality materials we sell.
• Plus More: A constant stream of "fun little perks" that make our branch a great place to be

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