Contact Station Assistant

About the Position Do you love being surrounded by beautiful scenery and fresh air? Then Lake Pleasant is the place for you! Come work with a diverse group of individuals and assist adventure‑seeking customers in exploring Maricopa County's Parks. In this role, you'll knowledgeably explain the various attractions the park holds and feel good knowing you enhanced the client experience! Location This position resides at Lake Pleasant Regional Park entry stations (4) and our Discovery Center, 41835 N Castle Hot Springs Rd. Morristown, AZ 85342 About Us Welcome to the Maricopa County Parks and Recreation Department! From hiking on a barrier‑free trail to horseback riding along a creek to testing your mountain biking skills and abilities on a competitive track, Maricopa County parks offer visitors the best of the Sonoran Desert. At approximately 120,042 acres of parkland and 872‑miles of trails, Maricopa County is home to one of the largest regional park systems in the nation. Currently, there are twelve parks in Maricopa County's regional park system. Each is unique and offers its visitors a wide variety of recreational opportunities. The Maricopa County Parks and Recreation Department oversees the Maricopa Trail, a 315‑mile trail system that encircles the valley and links all regional parks together. The department is staffed by a team of passionate employees, park hosts, and volunteers dedicated to providing park visitors with the best customer experience possible. Join us today! Benefits Work with a greater purpose Tuition reimbursement Exceptional work‑life balance Opportunities for growth and development within Maricopa County Low‑cost, high‑value healthcare for you and your qualifying dependents Child care benefits, including access to our on‑site center, Maricopa County Kids Club, dedicated to serving Maricopa County families Paid vacation, sick time, and parental leave Extensive wellness program, including an incentive Enrollment in the Arizona State Retirement System, a defined retirement benefit requiring a 12% contribution rate per paycheck that includes a 100% employer match on Day 1 Want to learn more about the County’s Qualifying and Compensation Philosophy? Follow this link to learn more! Work With Us | Maricopa County, AZ Required Qualifications Six months of customer service/public contact experience High school diploma or GED A combination of post‑secondary education and/or job‑related experience may substitute for the minimum qualifications on a year‑for‑year basis Other Requirements May require regular vehicle travel between offsite locations, including other Maricopa County Parks or within the same park, of distances greater than 1 mile Will require working various shifts and locations, including early mornings, nights, weekends, and holidays. Some of the locations are within a remote area of the park. Walk to collect revenue in an outdoor climate with the possibility of temperatures over 100 degrees. Must possess or have the ability to obtain a valid Arizona driver's license by the time of hire Preferred Qualifications One or more years of customer service/public contact experience Cash handling experience using a computerized point of sale system Customer service experience in a high‑volume, fast‑paced environment with the ability to multitask Proficiency in Microsoft Office Excel, Word, and Outlook Responsibilities Greet visitors Collect park use fees and sell merchandise Sell annual passes and balances and reconcile the cash drawer Check in and take customers’ reservations in person and over the phone Interpret park features, areas, rules, and regulations, and check campgrounds to ensure they comply with rules and regulations in person, and/or over the phone Monitor the radio and report emergency calls Other job duties as assigned Working Conditions This position is typically office or administrative work with exposure to extreme temperatures, wetness, humidity, respiratory hazards, wildlife, moving mechanical parts, vibrations, fumes, odors, dusts, poor ventilation, chemicals, oils, inadequate lighting, workspace restrictions, and intense noises Ability to exert 20‑25 pounds occasionally, 10‑25 pounds frequently, or up to 10 pounds constantly, and walk/stand to a significant degree Machines, tools, equipment, software, and hardware: Computers, phones, point‑of‑sale systems, general office equipment (copiers, staplers, laminators, etc.) Protective equipment required: closed‑toe shoes, safety reflective vests Selection Procedure Consideration will only be given to candidates who submit online applications Candidates will be contacted primarily through email and their Workday online application profile Must pass a pre‑employment background and/or fingerprint investigation as required by statute or policy, including drug and alcohol testing requirements for positions designated as safety‑sensitive Equal Opportunity Employer Maricopa County is an equal opportunity employer and is committed to providing equal employment opportunities to all applicants. If you require a reasonable accommodation during the application process or to perform the essential functions of the position under the Americans with Disabilities Act (ADA), please contact View email address on click.appcast.io to initiate the interactive process. #J-18808-Ljbffr Maricopa County, AZ