Service Center Manager

Service Center ManagerLead, guide and direct Service Center employees to include setting targets, monitoring performance, providing coaching, counseling and development. Accountable for the management of an efficient, clean and safe LTL operationResponsible for all hiring, training and terminations; assuring all paperwork is processed according to proper Company guidelines with appropriate levels of follow up with management on timely task completionEnforce understanding and compliance with all Company policies and procedures; safety rules and government regulationsDevelop and deliver internal and external strategies to provide superior service to Estes' customers. Implement, analyze and monitor to ensure revenue, service goals, expenses, profits, budgets, and internal/external obligations with Estes' business partners are metResponsible for the creation and implementation of an annual yearly business plan for the Service Center, along with Service Center strategies, Quarterly Business Reviews and Period P&L AnalysisSupport customer relationships, oversee profit and cost controls, and ensure safety, service, and quality measures are implemented, audited and monitored for correctionsManage / oversee all Service Center functions to include dock, city operations and scheduling for all timely freight deliveriesResponsible for meeting all the KPI's set forth by the companyMaintain an effective working relationship with other departments such as safety, sales, claims, loss prevention, customer care, and fleet servicesDirectly investigate the source of customer complaints and respond accordingly to implement corrective actions and continuous improvement opportunitiesAct as Company's representative before government agencies or legal representativesRegular attendance is required.This is not an all-inclusive list of job requirements and/or duties and may not contain all mental and physical capabilities necessary to perform the job at all times due to circumstances. Operational, safety and other needs may require the employee to perform any and all other duties as assigned. Employees are expected, and must be able to perform all such duties and tasks.High School Diploma or General Educational Degree (GED), or any combination of education and experience, which would provide an equivalent background. Bachelor Degree preferredA minimum of five years management experience in the LTL industry preferredMust have good computer skills (AS400 and MS Office a plus)Proven leadership, team building and interpersonal relationship skillsMust have strong leadership skills including the ability to hire, coach, counsel, train, mentor and terminate employeesPossess excellent verbal, written and listening communication skillsExcellent planning and organization skillsAbility to create, implement and monitor training programsSome traveling requiredMust have a strong work ethic and good problem solving skillsMust be willing to work 50 hours/ week averageMust be able to work any shift and in all areas relative to the needs of the service center and in any weather conditionMust be able to lift approximately 20 lbs., or more if required by the essential functions of the jobMust be able to comply with all company policies, rules, procedures and Code of ConductMust be able to interact well with othersMust be able to work independently, or in a team settingMust be capable of working under tight time constraints in a high volume environment with multiple prioritiesResponds well to questions; Ability to read, interpret and comply with written information and documents such as safety rules, operations / procedure manuals and maintenance instructions with a high comprehension and concentration level to include the ability to meet deadlinesMust pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background checkMust be authorized to work in the United StatesJob Identification 16331Job Category Terminal Office and Field LeadershipLocations Columbus, OH (L2L) (On-site)Job Schedule Full timeJob Shift Day Shift