Retail Sales Associate - Deptford Mall

* Deliver an exceptional customer experience by warmly welcoming every guest and building authentic customer relationships.* Become a brand ambassador by confidently sharing POP MART's story, artist collaborations, collectible characters, product collections, promotions, and membership program.* Educate customers on our collectible culture, including Blind Boxes, MEGA Collections, accessories, limited editions, and new product launches.* Drive sales by identifying customer needs, making personalized product recommendations, upselling complementary merchandise, and achieving individual and store sales goals.* Accurately process customer purchases, returns, exchanges, and loyalty transactions using the point-of-sale system.* Assist with receiving shipments, replenishing merchandise, organizing inventory, and maintaining stockroom accuracy.* Maintain exceptional store presentation by ensuring cleanliness, organization, and safety throughout the sales floor and backroom.* Support inventory accuracy through cycle counts, stock replenishment, and operational best practices.* Collaborate with teammates to achieve daily sales goals, operational objectives, and an outstanding customer experience.* Cross-train to support POP MART Robo Shop (vending machine) replenishment and inventory processes as business needs require.* Maintain compliance with company policies, cash handling procedures, and loss prevention standards.* High school diploma or equivalent preferred.* 1+ year of customer-facing retail, hospitality, entertainment, or service industry experience preferred.* Passion for delivering exceptional customer service and creating memorable experiences.* Strong communication and interpersonal skills with the ability to engage customers from diverse backgrounds.* Ability to build rapport quickly and confidently recommend products.* Interest in collectibles, designer toys, art, anime, gaming, fashion, or pop culture is strongly preferred.* Strong organizational skills with the ability to multitask in a fast-paced retail environment.* Comfortable learning new technology, point-of-sale systems, and operational processes.* Ability to work independently while contributing to a collaborative team environment.* Bilingual or multilingual abilities are a plus.* Must be at least 18 years of age.* Competitive compensation* Performance-based growth opportunities* Comprehensive onboarding and product training* Career development and internal promotion opportunities* Collaborative, inclusive, and creative team culture* Opportunities to support new store openings and special brand events* The chance to be part of one of the world's fastest-growing designer toy and collectible brands* Frequently lift, carry, push, or move merchandise weighing up to 50 pounds.* Stand and walk continuously for extended periods, typically 6-8 hours per shift.* Frequently bend, kneel, squat, reach overhead, and climb ladders or step stools safely.* Perform repetitive tasks such as stocking merchandise, unpacking shipments, pricing products, and organizing inventory.* Work efficiently in a fast-paced retail environment while managing multiple priorities.* Operate standard retail equipment and stockroom tools, including handheld scanners, box cutters, and ladders.* Work in varying environments including the sales floor, stockroom, and receiving areas.POP MART is a rising global force in pop culture and entertainment. Our purpose is to celebrate daily moments and inspire through designer toys and fun experiences. Our focus is IP incubation & operations, designer toys & retail, theme parks & experiences, also digital entertainment. As of the end of first half of 2025, POP MART operates over 550 physical stores and more than 2,500 Robo Shops across the world. We manage & represent incredible artists from all over the world. Our roster spans dozens of iconic characters, like MOLLY, DIMOO, SKULLPANDA, THE MONSTERS, HIRONO and more. With our IP characters, we create iconic cross-overs. Our mission is to light up passion & bring joy around the world. POP MART is not just a brand, it's a galaxy of creative possibilities. #J-18808-Ljbffr Pop Mart